Customer Service Leader: Aftermarket Growth & Support

Nordson Corporation; Chippewa Falls (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Nordson Corporation is seeking a Customer Service Supervisor to lead the PPS Americas Customer Service team, delivering exceptional support to domestic and international customers while driving profitable aftermarket growth. This role partners with regional sales managers and top customers to identify growth opportunities and support strategic sales initiatives.

The ideal candidate has strong leadership, communication, and organizational skills, with experience in customer service or sales

Qualifications

• Experience in customer service or a sales support role or related technical experience.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office Products (Word, Excel, PowerPoint) and CRM tools.

Responsibilities

• Supervises the Americas Customer Service team, including interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Harmonizes front end processes across product portfolio to ensure consistency and efficiency.
• Provides customer service support to domestic and international customers and regional sales managers.
• Supports Aftermarket part sales, communicates with customers regularly following our NBS Next initiatives and policies and issues quotations.
• Establishes and maintains Top Customer contact and works closely with Customer Service representatives to guarantee prompt and quality responses to customers.
• Oversees the order entry process to ensure entries are completed correctly and in a timely manner.

Skills

Customer service

People management

Communication

Tools

CRM (C4C)

Microsoft Office (Word/Excel/PowerPoint)

Job description

Nordson Corporation is seeking a Customer Service Supervisor to lead the PPS Americas Customer Service team, delivering exceptional support to domestic and international customers while driving profitable aftermarket growth. This role partners with regional sales managers and top customers to identify growth opportunities and support strategic sales initiatives.

The ideal candidate has strong leadership, communication, and organizational skills, with experience in customer service or sales