Customer Service Lead — Shift Supervisor in Training

Domino's Pizza; Lincoln (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza in Lincoln, United States, seeks a dedicated Customer Service Representative to start by taking orders and assisting customers, with mentorship to develop leadership and supervisory skills. You will handle orders via phone, online, and in person, learn POS systems, and coordinate with kitchen and delivery teams to ensure timely, accurate service.

This role offers growth into shift-leading responsibilities and a chance to uphold the brand's service standards.

Qualifications

• Excellent verbal and written communication with diverse customers.
• Willingness to develop leadership and coaching abilities.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage multiple tasks while maintaining accuracy.
• Friendly, patient, and customer-focused attitude.
• Flexibility to work evenings, weekends, and holidays.
• Willingness to learn POS systems and related software.

Responsibilities

• Take customer orders accurately via phone, online, and in person.
• Assist customers with menu options, pricing, and promotions.
• Process payments and handle cash with accuracy.
• Respond to inquiries and resolve complaints professionally.
• Coordinate with kitchen and delivery teams to ensure timely orders.
• Support shift leads and learn scheduling and staffing as needed.
• Help train new team members on order-taking and POS usage.
• Monitor order accuracy and customer satisfaction metrics.

Skills

Customer service

Communication

Leadership potential

Problem solving

Time management

Team collaboration

Tools

POS systems

Scheduling software

Customer service software

Job description

Domino's Pizza in Lincoln, United States, seeks a dedicated Customer Service Representative to start by taking orders and assisting customers, with mentorship to develop leadership and supervisory skills. You will handle orders via phone, online, and in person, learn POS systems, and coordinate with kitchen and delivery teams to ensure timely, accurate service.

This role offers growth into shift-leading responsibilities and a chance to uphold the brand's service standards.