Customer Service Lead & Shift Supervisor in Training

Domino; Lincoln (NE); On-site; USD 16,531 - 22,041; Full time

Job summary

Domino's Lincoln is seeking a dedicated Customer Service Representative to take orders via phone, online, and in person, while learning to lead shifts and supervise teammates through mentorship.

You will develop customer service expertise and supervisory skills, with opportunities to grow into shift leadership and training roles as you gain experience in a fast-paced, brand-focused environment.

Qualifications

• Clear verbal and written communication to interact professionally with customers and team members.
• Willingness to develop leadership abilities and guide teammates.
• Strong problem solving and conflict resolution under pressure.
• Ability to manage priorities with attention to detail and standards.

Responsibilities

• Take customer orders accurately via phone, online platforms, and in-person.
• Assist with menu selections, pricing, promotions, and delivery options.
• Process payments and handle cash with accuracy.
• Respond to inquiries, resolve complaints, and uphold brand reputation.
• Coordinate with kitchen and delivery teams to ensure on-time orders.
• Train new team members on order-taking, POS usage, and standards.

Skills

Verbal communication

Written communication

Customer focus

Leadership potential

Team collaboration

Problem solving

Multitasking

Job description

Domino's Lincoln is seeking a dedicated Customer Service Representative to take orders via phone, online, and in person, while learning to lead shifts and supervise teammates through mentorship.

You will develop customer service expertise and supervisory skills, with opportunities to grow into shift leadership and training roles as you gain experience in a fast-paced, brand-focused environment.