Customer Service / Shift Lead

Domino's; Lincoln (NE); On-site; USD 28,000 - 36,000; Full time

Job summary

Domino's is seeking a dedicated Customer Service Representative to join our team in Lincoln, Nebraska. In this role, you will focus on taking orders and assisting customers while learning to lead shifts and develop customer service skills.

Your responsibilities include processing orders efficiently, resolving inquiries, and coordinating with the kitchen staff to ensure timely service. We value communication skills and a customer-focused mindset, and we offer mentorship opportunities to enhance your career growth.

Qualifications

• Strong communication skills for diverse customer interactions.
• Ability to manage multiple tasks while maintaining detail.
• Flexible work schedule including evenings and weekends.

Responsibilities

• Take customer orders accurately via phone and online.
• Assist customers with menu selections and pricing.
• Respond to customer inquiries and resolve complaints.
• Coordinate with kitchen and delivery teams for timely orders.
• Assist in training new team members on procedures.

Skills

Strong verbal and written communication skills

Problem-solving and conflict resolution

Attention to detail

Organizational and time management

Customer-focused mindset

Leadership potential

Tools

Point-of-sale (POS) systems

Job description

Company Description

Domino's is the #1 pizza company in the world!

Job Description

We're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands‑on experience and mentorship.

Core Customer Service Responsibilities

• Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly
• Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner
• Process payments and handle cash transactions with accuracy and integrity
• Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation
• Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time
• Maintain accurate records of customer orders, special requests, and interactions
• Ensure compliance with company standards, food safety protocols, and quality assurance measures
• Learn shift operations and team dynamics by shadowing experienced shift leads
• Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards
• Assist in training new team members on order‑taking protocols, customer service procedures, POS system usage, and company standards
• Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance
• Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off‑peak hours
• Communicate shift observations, order metrics, and performance feedback to management as directed

Qualifications

• Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members
• Excellent problem‑solving and conflict resolution abilities
• Demonstrated capability to manage multiple tasks simultaneously while maintaining attention to detail
• Strong organizational and time management skills
• Ability to work flexible schedules, including evenings, weekends, and holidays as required
• Patience, empathy, and a customer‑focused mindset
• Leadership potential with the ability to motivate and inspire team members
• Proficiency with point‑of‑sale (POS) systems and other customer service software, or willingness to learn these tools on the job
• Willingness to learn shift operations, team dynamics, and supervisory skills through hands‑on experience and mentorship
• Openness to developing training and coaching abilities as you progress into shift lead responsibilities
• Preferred: Customer service experience in a fast‑paced environment, or willingness to learn in this type of setting
• Preferred: Supervisory or shift lead experience, or eagerness to develop these skills
• Preferred: Familiarity with customer service best practices and industry standards, or commitment to learning them
• Preferred: Experience with scheduling software and performance management tools, or willingness to become proficient through training

All your information will be kept confidential according to EEO guidelines.