Customer Service Lead - Part-Time

Burlington Stores, Inc.; Jacksonville (FL); On-site; Part time

Job summary

Join a leading retail company as a Part-Time Customer Service Lead in Jacksonville. You will inspire and motivate associates to provide exceptional service while ensuring a positive shopping experience. This role involves leading customer service initiatives, maintaining a friendly environment, and handling operational tasks efficiently. Enjoy flexible hours, a competitive wage, and opportunities for growth while making a difference in customers' lives.

Benefits

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Training and development opportunities

Qualifications

• Strong leadership skills and friendly demeanor.
• Ability to work a flexible schedule.
• Physical ability to lift and move boxes weighing 40 lbs.

Responsibilities

• Lead day-to-day customer service initiatives.
• Ensure a customer-first focus and maintain friendliness.
• Coordinate meal and break periods for associates.

Skills

Leadership

Customer Service

Problem Solving

Job description

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If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join our Burlington team as a Customer Service Lead!

Overview:

As the Part-Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you will be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly, and professional customer service at all times. You will lead by example, approaching your work with Burlington's philosophy and core values in mind. You will ensure a customer-first focus while maintaining friendliness, speed of checkout, and customer service as top priorities. You will interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities:

• Model company core values, Burlington philosophy, and appropriate back-of-house standards and execution strategies for the rest of the receiving team.
• Drive improvement in friendliness, checkout speed, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience with professionalism.
• Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods.

Benefits:

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits, including medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with law. We provide training and development opportunities to help our associates grow.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and communities. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Pay and Location:

Base Pay: $14 per hour

Location: 01185 - Jacksonville, 13075 City Square Drive, Zip Code 32218

Job Details:

• Position Type: Regular Part-Time
• Career Site Category: Store Associate
• Position Category: Retail Store

Additional Information:

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industry: Retail