Customer Service Lead - Part-Time

Burlington Stores, Inc.; Charleston (SC); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is looking for a part-time Customer Service Lead in Charleston, SC. In this role, you will lead day-to-day customer service initiatives while ensuring a friendly, customer-first focus at all times.

Candidates should have strong leadership skills and be able to maintain a flexible schedule. The position offers competitive pay at $15.00 per hour along with various benefits for part-time associates, including medical coverage and a 401(k) plan.

If you thrive in a fast-paced retail environment and enjoy motivating others, apply today!

Qualifications

• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Physical capability to lift and move boxes weighing 40 lbs or more.
• Ability to stand and walk for extended periods.

Responsibilities

• Lead day-to-day customer service initiatives.
• Model company core values and standards for the team.
• Coordinate meal and break periods; monitor schedule adherence.
• Troubleshoot register and transaction issues.

Skills

Leadership Skills

Customer Service

Flexibility

Problem-Solving

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Location: 01030 – North Charleston, 7801 Rivers Ave, ZIP 29406

Base Pay: $15.00 per hour