Customer Service Lead - Part-Time

Burlington Stores, Inc.

Augusta (GA)

On-site

USD 15,911 - 22,661

Part time

14 days+

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Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Eligibility for medical coverage

401(k) plan

Paid time off

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Customer Service Lead in Augusta, Georgia. This part-time role involves leading daily customer service efforts and motivating associates for a friendly shopping experience. Ideal candidates will have strong leadership skills and be able to work flexible hours including early mornings and weekends. With a pay rate of $14.00 per hour, this role offers a competitive wage, flexible hours, and potential eligibility for benefits after a year of service.

Qualifications

Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays.
Physical ability to lift and move boxes weighing 40 lbs or more.
Ability to stand and walk for extended periods.

Responsibilities

Lead day-to-day customer service initiatives.
Inspire and motivate associates for exceptional customer service.
Coordinate meal and break periods, monitor schedule adherence.

Skills

Leadership skills

Customer service

Problem-solving

Job description

Customer Service Lead

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join our Burlington team as a Customer Service Lead!

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the receiving team.
Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions.
Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$14.00 per hour - $14.00 per hour

Location

00127 - Augusta

Posting Number

P1-1076085-2

Address

245 Robert C. Daniel Pkwy

Zip Code

30909

Position Type