Customer Service Lead — Hybrid, Tomball TX | Coaching & Escalations

Vego Garden; United States; Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

12 PTO days per year

7 paid Holidays

401k match 4%

Comprehensive Medical, Dental, Vision,

Life insurance

Toll Roads Allowance $100/mo

Phone Allowance $50/mo

Company-sponsored breakfasts and meals

Great culture and leadership

Job summary

Vego Garden is seeking a Customer Service Lead to coach a growing team, manage escalated issues, and monitor performance metrics in a high-volume inbound environment at our Tomball, TX site. The role blends hands-on leadership with process improvement in a hybrid schedule.

You will mentor staff, collaborate with other departments, and help ensure exceptional customer experiences while upholding our standards for empathy and efficiency.

Qualifications

• Proven experience in a high-volume inbound call center.
• Strong coaching and interpersonal skills are essential.
• Comfortable working with metrics and performance data.
• Experience with VRCM or ticketing systems is preferred.

Responsibilities

• Lead, coach, and mentor the Customer Service team.
• Monitor key performance indicators and drive improvements.
• Handle escalated customer issues with empathy and professionalism.
• Collaborate with other departments to support product and service enhancements.

Skills

High-volume call center experience

Coaching & mentoring

Interpersonal skills

Technical aptitude

Tools

VRCM / ticketing systems

Job description

Vego Garden is seeking a Customer Service Lead to coach a growing team, manage escalated issues, and monitor performance metrics in a high-volume inbound environment at our Tomball, TX site. The role blends hands-on leadership with process improvement in a hybrid schedule.

You will mentor staff, collaborate with other departments, and help ensure exceptional customer experiences while upholding our standards for empathy and efficiency.