Customer Service Lead — Coach High-Volume Support Team

Vego Garden; Houston (TX); Ibrido; USD 26.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

12 PTO days per year

7 paid Holidays

401k with 4% match

Health, dental, vision and life_ins

Hybrid work schedule

Remote work option one day per week

Descrizione del lavoro

Vego Garden seeks a Customer Service Lead to coach and mentor a growing team, manage escalated issues, and monitor performance metrics. The role includes cross-department collaboration and process improvements, with a focus on delivering exceptional customer experiences.

We require proven experience in a high-volume inbound call center and strong coaching skills. The position is on-site in Tomball, TX, with a hybrid schedule and competitive benefits.

Competenze

• Proven experience in a high-volume inbound call center.
• Experience leading or supervising a customer service team.
• Strong coaching and interpersonal skills.
• Comfortable with metrics and performance data.
• Proficiency with ticketing systems such as VRCM.

Mansioni

• Lead, coach, and mentor the customer service team.
• Handle escalated customer issues with empathy.
• Monitor performance metrics and drive improvements.
• Collaborate with other departments to improve processes.
• Perform other duties as assigned.

Conoscenze

High-volume call center

Coaching

Interpersonal skills

Technical aptitude

VRCM

Ticketing systems

Strumenti

VRCM

Ticketing systems

Descrizione del lavoro

Vego Garden seeks a Customer Service Lead to coach and mentor a growing team, manage escalated issues, and monitor performance metrics. The role includes cross-department collaboration and process improvements, with a focus on delivering exceptional customer experiences.

We require proven experience in a high-volume inbound call center and strong coaching skills. The position is on-site in Tomball, TX, with a hybrid schedule and competitive benefits.