Customer Service Lead

Syngenta Group; Woodland (CA); On-site; USD 78,400 - 98,000; Full time

Benefits offered by this job

Flexible work options

Full Benefit Package

401k plan with company match

Paid Vacation

Education Assistance

Job summary

Syngenta Group is seeking a Customer Service Lead in Woodland, California to enhance team success in the North America Vegetable Seeds team. This position involves managing customer relationships, tracking KPIs, and mentoring new employees.

The ideal candidate will have experience in customer service and team settings, along with a strong analytical background. Syngenta offers a supportive culture, flexible work options, and a comprehensive benefits package.

Qualifications

• 2-5+ years in customer service, with lead or supervisory experience.
• Focused on creating value for customers.

Responsibilities

• Track team KPIs and provide actionable feedback.
• Mentor and train new employees.
• Handle complex customer complaints.

Skills

Customer service experience

Data processing and analytical skills

Team collaboration

Education

Associate Degree in Agriculture, Business, Marketing or related field

3+ years’ experience in Horticulture, Agronomy, or Agribusiness

Job description

• Compensation: USD 78,400 - USD 98,000 - yearly

Company Description

At Syngenta Vegetables and Flowers,we're cultivating tomorrow's variety through innovative breeding that brings vibrant colors to gardens and nutritious vegetables to tables worldwide. We combine centuries of seed heritage with cutting-edge innovation to develop resilient, high-performing varieties that thrive in diverse climates. Join us in shaping the future of sustainable horticulture, where every seed holds the potential to enhance lives through better nutrition and natural beauty.

Job Description

At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Woodland, CA.

Accountabilities

• Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback
• Mentoring, training, and onboarding new employees while monitoring team performance and adherence to policies
• Handling complex complaints, high-stakes customer issues, and service challenges that require elevated authority
• Responsible for establishing and maintaining solid relationships with the assigned customer base
• Supply timely responses regarding product, pricing, and program information
• Provide customer service by answering phone calls, taking messages, and assisting with transactions
• Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism
• Tracking of all shipments. This encompasses obtaining and generating all necessary documentation
• Responsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc.
• Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed

Qualifications

• 2–5+ years in customer service, with previous experience in a lead, supervisory, or mentorship role
• Associate Degree in Agriculture, Business, Marketing, or related field, and/or
• 3+ years’ experience in Horticulture, Agronomy, or Agribusiness
• Strong data processing and analytical acumen
• Experience working as part of multi-functional teams
• Focus on creating value for our customers

Additional Information

• Authorized to work in the U.S. without sponsorship.

Salary for this position ranges between $78,400- $98,000 annually.

What We Offer

• A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical,Dental& Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training,promotionor any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.