Customer Account Specialist

NCBioImpact; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work options

Full benefits package (Medical, Dental

Vision

401k with company match

Paid vacation & holidays

Job summary

Syngenta Crop Protection in Greensboro, NC is seeking a Customer Account Specialist to deliver high-quality service to a base of retail and grower customers. You will manage order processing from initiation to fulfilment and maintain strong client relationships.

You will work with sales and operations to ensure accurate information, timely responses, and opportunities to grow accounts while balancing multiple priorities in a fast-paced environment. This role requires US work authorization.

Qualifications

• Bachelor's degree in commerce, agriculture, science or related field is highly preferred.
• Experience delivering strong customer service.
• Ability to manage multiple priorities under tight timelines and stay organized.

Responsibilities

• Manage order processing from initiation through fulfilment for assigned client base.
• Provide timely product, pricing, and program information to customers.
• Maintain solid relationships with clients and collaborate with commercial teams to retain business.

Skills

Customer service

Organization & prioritization

Multi-tasking

Education

Bachelor's degree

High school diploma or GED

Tools

SAP

Job description

Company Description

At Syngenta Crop Protection, we're pioneering solutions that safeguard global food security while championing sustainable agriculture. As a world market leader headquartered in Switzerland, we empower farmers with innovative crop protection technologies that defend against nature's toughest challenges. We unite advanced science with digital solutions to develop intelligent crop protection that maximizes yields while minimizing environmental impact. Join our mission of revolutionizing plant protection from seed to harvest.

Job Description

At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. We are currently seeking a Customer Account Specialist for the Customer Service Team in Greensboro, NC.

You will enhance the prosperity of farmers by:

Providing reliable, high quality customer service to an assigned client base of Syngenta retail and grower customers by establishing strong, trusting relationships and managing product order process from initiation through fulfilment.

Accountabilities:

• Establishing and maintain solid relationships with assigned client base.
• Supply timely responses regarding product, pricing and program information; Ensures the accuracy and timeliness of all order management and fulfillment transactions.
• Anticipates customer needs based on sound understanding of their business and current market and environmental dynamics and develops approaches that maximize business opportunities; proactively find new ways to build the client’s business and grow accounts.
• Identifies and initiates necessary action to resolve issues between customer requirements and Syngenta’s ability to fulfill those requirements; Proactively communicates and/or escalates any product or order fulfilment issue(s) and proposed resolution(s) to all affected stakeholders.
• Collaborates with key commercial stakeholders in support of overall sales and customer retention goals.
• Work with others to identify Centers of Influence (COI) and develop plans to strengthen relationships.
• Actively utilizes the strength of the team to meet order requirements and develop in-bound & out-bound customer relationships.
• Exercise good judgment and apply relevant knowledge to resolve difficult situations.
• Ability to understand the financial impact of decisions.
• Identifies business opportunities and develops and implements required tactics.

Qualifications

• Bachelor’s Degree in a relevant discipline (commerce, agriculture, science) highly preferred.
• High School Diploma or GED required.
• General understanding of Agriculture as it relates to Crop Protection, Seeds, and/or Farming practices.
• General understanding of business processes related to order fulfilment (materials planning/inventory management/logistics and supply chain processes).
• Advanced knowledge of SAP system.
• Experience in a role that required strong customer service.
• Experience in a role that required strong organization and management of multiple competing priorities under tight time constraints.
• Individual must be authorized to work in the United States for Syngenta without work authorization sponsorship now or in the future.
• Visa sponsorship is not available for this position.

Additional Information

What We Offer:

• A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical, Dental & Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.