Customer Service Lead

Serenity Healthcare; Mesa (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

90% coverage for medical, dental, and视

401(k) retirement plan

Paid time off and holidays

Job summary

Serenity Healthcare in Mesa, AZ is seeking a Client Sales Lead to guide individuals on their wellness journeys. You’ll provide clear options, build trust, and lead by example in delivering exceptional service.

You’ll educate clients, address questions with patience, and inspire a high-performing team. This mission-driven role rewards leaders with growth, supportive benefits, and a shared commitment to well-being.

Qualifications

• High School Diploma or GED required.
• 2+ years of sales experience.
• 3+ years of full-time customer service experience, ideally in leadership roles.
• Leadership ability to guide and motivate others.
• Excellent communication and emotional intelligence.

Responsibilities

• Build strong relationships with individuals beginning their journey.
• Educate and guide customers to take next steps toward goals.
• Address concerns with patience and confidence to ensure progress.
• Model excellent service and communication for the team.
• Be adaptable and support the team by taking on other roles as needed.

Skills

Sales leadership

Customer service

Communication

Emotional intelligence

Problem-solving

Team motivation

Education

High School Diploma or GED

Job description

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity, we're building high-impact teams and transforming the way people experience well-being.

You Know How to Serve. We'll Teach You How to Guide.

The Role: Client Sales Lead

As a Client Sales Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.

What You'll Do

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED
• 2+ years of sales experience
• 3+ years of full-time customer service experience (ideally in leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You'll Love Working Here

• Fulfillment - Make a real impact by helping others achieve their goals
• Career Growth - We promote from within and offer plenty of room to advance
• Competitive Pay
• Excellent Benefits - 90% coverage for medical, dental, and vision
• 401(k) - Invest in your future with us
• Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are

We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day.

We are an Equal Opportunity Employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.