Customer Service Lead

Serenity Mental Health Centers; Las Vegas (NV); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Paid time off

401(k)

Job summary

Serenity Mental Health Centers in Las Vegas seeks a Customer Service Lead to mentor frontline staff, build trusting client relationships, and guide others toward respectful, solution-focused outcomes. You’ll model excellence in communication, manage challenging conversations with composure, and coach your team to deliver compassionate service in a fast-paced environment.

This role emphasizes leadership with heart and measurable impact.

Qualifications

• 3+ years of full-time customer service experience with leadership responsibilities
• High School Diploma or GED required
• Leadership ability to guide and motivate others
• Excellent communication, problem-solving and emotional intelligence skills
• Ability to stay calm and effective under pressure
• Experience in fast-paced, people-focused roles is a strong plus

Responsibilities

• Build strong, supportive relationships with individuals starting their journey
• Educate and guide clients toward next steps and goals
• Address concerns with patience and confidence to ensure progress
• Model excellent service and communication for the team
• Be adaptable and step into other roles to support the team

Skills

Leadership

Customer service

Communication

Emotional intelligence

Education

High School diploma or GED

Job description

Customer Service Lead

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity,we’rebuilding high-impact teams and transforming the way people experience well-being.

You Know How to Serve.We’llTeach You How to Guide.

We’renot looking for industry-specificexperience—we’relooking for impactful, service-minded leaders who can connect, inspire, and guide others. Ifyou’redriven to help people andskilledat having meaningful conversations,we’llprovide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead,you’llhelp individuals take meaningful steps forward on their personal journeys.You’llprovide guidance, ensure they understand their options, and support them throughout the process.You’llalso lead by example, fostering a culture of trust and exceptional service within your team.

Ifyou'reready to take your customer service leadership to a mission-driven role, this is your opportunity.

WhatYou’llDo

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Addressconcerns withpatience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

WhyYou’llLove Working Here

• Fulfillment– Make a real impact by helping others achieve their goals
• Career Growth– We promote from within and offer plenty of room to advance
• Competitive Pay
• Excellent Benefits– 90% coverage for medical, dental, and vision
• 401(k)– Invest in your future with us
• Paid Time Off– 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are

Weuseadvanced technology to improve well-being and offer hope when traditional approacheshaven’tworked. Ourpeople-firstphilosophy drives meaningful results, andwe’rechanging lives every day.

We are an Equal Opportunity Employer. Ifyou’requalified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.