Customer Service Lead

Serenity-Healthcare-1; Holladay (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fulfillment

Career growth

Competitive pay

Excellent benefits

401(k)

Paid time off

Job summary

Serenity is seeking a Customer Service Lead to guide individuals on their personal wellbeing journeys. You will provide guidance, clarify options, and support progress while fostering a culture of trust and exceptional service within your team.

You’llLead by example, educate on next steps, and adapt to cover roles as needed to support the group. This role is mission-driven and customer-focused.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience, ideally in leadership roles.
• Demonstrated leadership ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Ability to stay calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Calm under pressure

Hospitality experience

Education

High School Diploma or GED

Job description

Customer Service Lead

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity,we’rebuilding high-impact teams and transforming the way people experience well-being.

You Know How to Serve.We’llTeach You How to Guide.

We’renot looking for industry-specificexperience—we’relooking for impactful, service-minded leaders who can connect, inspire, and guide others. Ifyou’redriven to help people andskilledat having meaningful conversations,we’llprovide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead,you’llhelp individuals take meaningful steps forward on their personal journeys.You’llprovide guidance, ensure they understand their options, and support them throughout the process.You’llalso lead by example, fostering a culture of trust and exceptional service within your team.

Ifyou'reready to take your customer service leadership to a mission-driven role, this is your opportunity.

WhatYou’llDo

• Build strong, supportive relationships with individuals beginning their journey

• Educate and guide them to take the next steps toward their goals

• Addressconcerns withpatience and confidence, ensuring progress

• Model excellent service and communication for your team

• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED

• 3+ years of full-time customer service experience (ideally in leadership roles)

• Leadership experience or a natural ability to guide and motivate others

• Excellent communication, problem-solving, and emotional intelligence skills

• Ability to remain calm and effective under pressure

• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

WhyYou’llLove Working Here

• Fulfillment– Make a real impact by helping others achieve their goals

• Career Growth– We promote from within and offer plenty of room to advance

• Competitive Pay

• Excellent Benefits– 90% coverage for medical, dental, and vision

• 401(k)– Invest in your future with us

• Paid Time Off– 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are
Weuseadvanced technology to improve well-being and offer hope when traditional approacheshaven’tworked. Ourpeople-firstphilosophy drives meaningful results, andwe’rechanging lives every day.

We are an Equal Opportunity Employer. Ifyou’requalified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.