Customer Service Lead

Leominsteranimalhospital; Leominster (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Health and dental insurance

Generous paid time off

Job summary

A local veterinary service provider in Leominster, MA, is seeking a Customer Service Representative Supervisor to lead the front desk team. Responsibilities include overseeing client service, mentoring team members, and ensuring high-quality care. Ideal candidates will have previous leadership experience and strong communication skills. This full-time position offers competitive pay, benefits, and career growth opportunities.

Qualifications

• Previous experience in customer service and supervisory or leadership roles.
• Strong communicator who is patient, empathetic, positive, and solutions-focused.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee, coach, and support the CSR team for excellent client service.
• Train new CSRs and provide mentorship for growth.
• Manage scheduling and workflow for the front desk team.

Skills

Leadership

Customer service

Communication

Empathy

Job description

Customer Service Lead page is loaded## Customer Service Leadlocations: Leominster, MAtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR106711Leominster Animal Hospital is seeking a **Customer Service Representative (CSR) Supervisor** to guide and support our front desk team. As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.### **What We’re Looking For:*** A natural leader who can motivate, mentor, and support a team of CSRs.* Someone who genuinely enjoys working with people and leading by example in providing exceptional client care.* A strong communicator who is patient, empathetic, positive, and solutions-focused.* A team player who thrives in a fast-paced environment and can balance client service with team management.* Previous experience in customer service and supervisory or leadership roles (veterinary/medical experience is a plus).### **Key Responsibilities:*** Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.* Train new CSRs and provide ongoing mentorship and feedback to foster growth and development.* Manage scheduling, workflow, and responsibilities for the front desk team.* Greet clients and patients with warmth and professionalism—in person, by phone, and via email.* Support client communication with the medical team, appointment scheduling, and billing accuracy.* Assist in handling escalated client concerns with empathy and professionalism.* Help maintain a positive, collaborative, and solutions-oriented culture.### **Why You’ll Love It Here:**At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader. You’ll join a close-knit team that values humor, hard work, and heart. We’re proud of the way we support one another, and we’re excited to welcome a supervisor who will help our client service team shine.This is a full-time position with competitive pay, benefits, and opportunities for growth.If you’re a people-person with leadership skills who wants to make a difference in a pet’s life every single day—this is the role for you. Apply today and become part of the Leominster Animal Hospital family!**Current hours of operation:** Monday, Tuesday, Thursday 8–6pm, Wednesdays 8-7pm,Fridays 8–5pm. We are also planning to open Saturday hours (8–1pm) and extend some weekday hours (until 7pm) in the future.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.**At AmeriVet, we believe thriving teams build thriving communities.**When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with clinical autonomy – and a culture that trusts your expertise. Plus, you’ll have a full **network of support**—from local team leaders to a dedicated Support Center that’s here to help, not hover – and the **tools, resources, and real career growth**, no matter where you start.Your voice matters here. Your work has purpose and we’re here to help you grow in a way that feels meaningful—for you, your team, and the pets and clients in the community around you.