Customer Service Lead

Serenity Mental Health Centers; Lehi (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

A rapidly growing healthcare organization is seeking a Customer Service Lead to enhance patient experience and educate customers on treatment options. The role offers mentorship, a chance to launch a career in healthcare, and great benefits like 20 PTO days and 90% healthcare premium coverage.

Benefits

Mentorship and guidance

90% healthcare premium coverage

Paid time off – 20 days annually

Qualifications

• 3+ years in a fast-paced, customer-facing role.
• Strong customer service skills.
• Ability to positively influence decisions.

Responsibilities

• Deliver stellar customer experience by building rapport.
• Educate customers about FDA approved treatments.
• Assist in creating a positive environment.

Skills

Customer service focus

Ability to connect with people

Overcoming customer objections

Building rapport

Education

High school degree or GED

Job description

PCM (Customer Service Lead)

Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. If you have an interest in starting a career in healthcare, this is your opportunity, no healthcare experience required. The Customer Service Manager will work in clinic to educate customers on treatment options and provide best in industry customer care.

What you’ll do

• Deliver stellar customer experience, by building rapport and credibility with customers.
• Be able to overcome customer objections and effectively promote Serenity's treatment options.
• Passionately educate every customer about unique FDA approved treatments.
• Assist with creating a positive environment for staff and patients.
• Be willing to learn a variety of roles and help out as needed.

What we’re looking for

• High school degree or GED
• At least 3 years of experience in a fast paced, customer-facing role
• Customer service focus to help others improve their lives
• Ability to connect with people and positively influence decisions

What you’ll get

• The opportunity to launch a career in healthcare with a company that has grown over 130% year over year for 7 years
• Mentorship and guidance in an impactful career in healthcare
• Great benefits – Serenity covers 90% of healthcare premiums (medical, dental and vision)
• Paid time off – 20 days annually (PTO and paid holidays)

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

• About Serenity Healthcare

• Serenity’s Provided Services

• Meet our Patients

*This position is contingent on successfully completing a criminal background check upon hire.