Customer Service Lead

Serenity-Healthcare-1; Alexandria (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

90% coverage for medical, dental, and

Vision coverage

401(k)

Paid Time Off

10 paid holidays

Job summary

Serenity is seeking a Customer Service Lead to guide individuals through personal journeys with empathy and clear options. You will foster a culture of trust, lead by example, and ensure exceptional service within your team.

Responsibilities include building strong relationships, educating clients on next steps, and modeling top-tier communication. The role requires leadership experience and a passion for helping others in a mission-driven environment.

Qualifications

• 3+ years of customer service experience and leadership exposure.
• Strong communication and interpersonal skills.
• Ability to stay calm and guide others under pressure.
• Demonstrated problem-solving and conflict-resolution abilities.
• Experience in fast-paced, people-focused roles is a plus.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey.
• Educate and guide clients to take next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles to support the team.

Skills

Leadership experience

Excellent communication

Emotional intelligence

Problem-solving

Customer service experience

Team guidance

Education

High School Diploma or GED

Job description

Customer Service Lead

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity,we’rebuilding high-impact teams and transforming the way people experience well-being.

You Know How to Serve.We’llTeach You How to Guide.

We’renot looking for industry-specificexperience—we’relooking for impactful, service-minded leaders who can connect, inspire, and guide others. Ifyou’redriven to help people andskilledat having meaningful conversations,we’llprovide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead,you’llhelp individuals take meaningful steps forward on their personal journeys.You’llprovide guidance, ensure they understand their options, and support them throughout the process.You’llalso lead by example, fostering a culture of trust and exceptional service within your team.

Ifyou'reready to take your customer service leadership to a mission-driven role, this is your opportunity.

WhatYou’llDo

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Addressconcerns withpatience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

WhyYou’llLove Working Here

• Fulfillment– Make a real impact by helping others achieve their goals
• Career Growth– We promote from within and offer plenty of room to advance
• Competitive Pay
• Excellent Benefits– 90% coverage for medical, dental, and vision
• 401(k)– Invest in your future with us
• Paid Time Off– 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are

Weuseadvanced technology to improve well-being and offer hope when traditional approacheshaven’tworked. Ourpeople-firstphilosophy drives meaningful results, andwe’rechanging lives every day.

We are an Equal Opportunity Employer. Ifyou’requalified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.