Customer Service Lead

Serenity-Healthcare-1; Colorado Springs (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

90% medical, dental, vision coverage

401(k) plan

PTO: 10 days + 10 holidays

Job summary

Serenity-Healthcare-1 seeks a Customer Service Lead in Colorado Springs to guide a compassionate team serving individuals on meaningful journeys. You will mentor staff, model excellence in service, and ensure clear guidance is provided during every client interaction.

The role demands strong communication, emotional intelligence, and the ability to stay calm under pressure in fast-paced environments, with an emphasis on helping people take meaningful steps forward.

Qualifications

• High School Diploma or GED.
• 3+ years of full-time customer service experience (ideally in some leadership roles).
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication

Emotional intelligence

Problem-solving

Under pressure calm

Education

High School Diploma or GED

Job description

Customer Service Lead

Bring Your Customer Service Experience to a Purpose-Driven Team.

We'renot looking for industry-specificexperience-we'relooking for impactful, service-minded leaders who can connect, inspire, and guide others. Ifyou'redriven to help people andskilledat having meaningful conversations,we'llprovide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead,you'llhelp individuals take meaningful steps forward on their personal journeys.You'llprovide guidance, ensure they understand their options, and support them throughout the process.You'llalso lead by example, fostering a culture of trust and exceptional service within your team.

Ifyou'reready to take your customer service leadership to a mission-driven role, this is your opportunity.

What You’ll Do

• Build strong, supportive relationships with individuals beginning their journey

• Educate and guide them to take the next steps toward their goals

• Addressconcerns withpatience and confidence, ensuring progress

• Model excellent service and communication for your team

• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED

• 3+ years of full-time customer service experience (ideallyin someleadership roles)

• Leadership experience or a natural ability to guide and motivate others

• Excellent communication, problem-solving, and emotional intelligence skills

• Ability to remain calm and effective under pressure

• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You’ll Love Working Here

• Fulfillment- Make a real impact by helping others achieve their goals

• Career Growth- We promote from within and offer plenty of room to advance

• Competitive Pay

• Excellent Benefits- 90% coverage for medical, dental, and vision

• 401(k)- Invest in your future with us

• Paid Time Off- 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are

Weuseadvanced technology to improve well-being and offer hope when traditional approacheshaven'tworked. Ourpeople-firstphilosophy drives meaningful results, andwe'rechanging lives every day.

We are an Equal Opportunity Employer. Ifyou'requalified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

In accordance with Colorado's EqualPay for Equal Work Act this position pays $60,000 annually