Customer Service Lead

Serenity Healthcare; Parker (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

90% medical, dental, and vision coverage

401(k) plan

10 PTO days (15 after the first year)

10 paid holidays

Job summary

Serenity Healthcare in Parker, Colorado is seeking a Customer Service Lead committed to providing exceptional service. In this role, you will help individuals navigate their personal journeys, offering guidance and support while fostering a culture of trust within your team.

The ideal candidate will have extensive customer service experience and leadership skills, along with the ability to make a meaningful impact on others' lives. Join us and enjoy great benefits, career growth opportunities, and a fulfilling work environment.

Qualifications

• 3+ years of full-time customer service experience, ideally including leadership roles.
• Calm and effective under pressure.
• Experience in fast-paced, people-focused roles is a plus.

Responsibilities

• Build strong, supportive relationships with individuals.
• Educate and guide them to take the next steps toward their goals.
• Model excellent service and communication for your team.
• Be adaptable and support the team in various roles.

Skills

Customer service experience

Leadership or motivational skills

Excellent communication

Problem-solving skills

Emotional intelligence

Adaptability

Education

High School Diploma or GED

Job description

Bring Your Customer Service Experience To a Purpose-Driven Team.

We're not looking for industry-specific experience—we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.

What You'll Do

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in some leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You'll Love Working Here

• Fulfillment - Make a real impact by helping others achieve their goals
• Career Growth - We promote from within and offer plenty of room to advance
• Competitive Pay
• Excellent Benefits - 90% coverage for medical, dental, and vision
• 401(k) - Invest in your future with us
• Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are

We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day.

We are an Equal Opportunity Employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

In accordance with Colorado's Equal Pay for Equal Work Act this position pays $60,000 annually.