Customer Service Intake Specialist

TEKsystems; Missouri; On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance

Job summary

TEKsystems is seeking a compassionate Intake Specialist to be the first point of contact for patients receiving specialized medical equipment and services. You will guide patients through registration, verify insurance, and maintain accurate records to ensure a smooth patient experience from start to finish.

The role requires strong customer service in healthcare, excellent communication, and meticulous data entry in EMR/EHR systems.

Qualifications

• Experience in healthcare, medical office or patient-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office and general computer systems.
• Ability to manage multiple priorities in a fast-paced setting.
• Ability to work independently and in a team.

Responsibilities

• Welcome patients and provide exceptional customer service throughout the intake process.
• Complete patient registration, verify demographic information, and maintain accurate records.
• Collect, review, and process required documentation for insurance requirements and compliance.
• Verify insurance eligibility, benefits, coverage, deductibles, and co-insurance information.
• Schedule, confirm, and coordinate patient appointments as needed.
• Review clinical documentation and payer requirements to determine qualification and compliance for equipment/services.
• Enter and maintain patient information in EMR/EHR systems.
• Support workflow improvements through data review and problem-solving.
• Collaborate with internal departments to ensure timely service delivery.
• Develop and maintain knowledge of company services and healthcare industry requirements.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Multi-tasking

Team collaboration

Tools

EMR/EHR systems

Epic

Microsoft Office

Job description

Job Description

Job Description

Healthcare Customer Service Representative - Intake Specialist

About the Role

We are seeking a compassionate and detail-oriented Intake Specialist to serve as the first point of contact for patients receiving specialized medical equipment and services. This role is ideal for someone who enjoys helping others, thrives in a healthcare environment, and excels at administrative and customer service responsibilities.

As an Intake Specialist, you will guide patients through the registration and intake process, verify insurance information, collect and maintain accurate records, and help ensure a smooth and positive patient experience from start to finish.

Key Responsibilities

• Welcome patients and provide exceptional customer service throughout the intake process.
• Complete patient registration, verify demographic information, and maintain accurate patient records.
• Collect, review, and process required documentation to ensure compliance with organizational and insurance requirements.
• Verify insurance eligibility, benefits, coverage, deductibles, and co-insurance information.
• Schedule, confirm, and coordinate patient appointments as needed.
• Review clinical documentation and payer requirements to determine qualification and compliance for equipment and services.
• Accurately enter and maintain patient information within electronic medical record (EMR/EHR) systems.
• Support workflow improvement initiatives through data review, process verification, and problem-solving efforts.
• Collaborate with internal departments to ensure timely and accurate service delivery.
• Develop and maintain knowledge of company services, products, and healthcare industry requirements.

QualificationsRequired

• Strong customer service experience in a healthcare, medical office, administrative, or patient-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office applications and general computer systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Preferred

• Experience with EMR/EHR systems, including Epic or similar platforms.
• Knowledge of medical terminology.
• Experience with insurance verification and benefits investigation.
• Understanding of Medicare, Medicaid, and commercial insurance documentation requirements.
• Prior healthcare intake, patient registration, or medical office experience.

What We're Looking For

• A patient-focused professional with a friendly and empathetic approach.
• Strong administrative and data-entry skills.
• Ability to learn new systems and technologies quickly.
• Dependable, proactive, and accountable work ethic.
• Flexible and adaptable in a changing healthcare environment.

Why Join Us?

• Opportunity to make a meaningful impact on patients' healthcare journeys.
• Collaborative and supportive team environment.
• Gain valuable experience in healthcare administration and patient services.
• Build a rewarding career with advancement potential in the healthcare industry.

Job Type & Location

This is a Contract position based out of Columbia, MO.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,MO.

Application Deadline

This position is anticipated to close on Aug 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and