Customer Service Inside Sales Specialist (Hybrid)

ZipRecruiter; Compton (CA); Hybrid; Full time

Job summary

A leading contract manufacturer in Southern California is seeking a Customer Service/Inside Sales Specialist. The role involves managing customer relationships, providing product information, and ensuring a smooth sales process. Candidates should have experience in sales and customer service, strong communication skills, and a detail-oriented approach. This hybrid position may require travel for trade shows.

Benefits

Medical

Dental

Sick Time

Vacation Time

Qualifications

• Experience in Inside Sales and customer service.
• Strong organizational and communication skills.
• Ability to handle high volume of calls.

Responsibilities

• Build and maintain customer relationships.
• Manage customer accounts and communications.
• Document interactions and resolve issues.

Skills

Customer Service

Sales

Communication

Organization

Detail-oriented

Education

High School Diploma

Bachelor's Degree

Tools

Office 365

Job description

Job DescriptionJob Description

Who we are:

Laclede Inc. is a leading contract manufacturer of private label and custom formulations, based in Southern California. For more than 35 years, Laclede has produced products for clients ranging from Fortune 500 CPG corporations and up-and-coming entrepreneurs to the leading retailers all over the globe. Laclede provides total turnkey service for both the human and pet markets. Our research has produced global leaders in oral care and dry mouth products, among other premier offerings.

We are currently open to candidates with or without healthcare products, pharmaceutical, nutraceutical or manufacturing experience.

*This is a hybrid position. Travel may be required for trade shows.

As aCustomer Service/Inside Sales Specialist, you will play a crucial role in educating our customers and ensuring the smooth operation of the sales process.

As Customer Service/Inside Sales Specialist, Your Responsibilities Include:

• Building and maintaining relationships with customers and colleagues to ensure transactions are handled with a high level of customer service.

• Customer account management/organization/tracking calls & outbound and inbound communications.

• Following up onsample program via calls and email to upsell customers with our brands.

• Responding promptly and professionally to customer inquiries via phone, email, or chat.

• Providingaccurate information regarding products and services to enhance customer satisfaction.

• Resolvingcustomer issues efficiently while maintaining a positive attitude.

• Documenting all interactions with customers in our computerized system for future reference.

• Collaborating with sales teams to ensure seamless communication and service delivery.

• Assisting in identifying trends in customer feedback to improve overall service quality.

• Maintaining knowledge of company policies, procedures, and product offerings.

• Attending and working at industry tradeshows as needed.

As Customer Service/Inside Sales Specialist, You’ll Need The Following Qualifications:

• Experience working in an Inside Sales environment

• Experience in customer service

• Strong organizational skills and excellent communication skills

• Ability to multi-task and meet deadlines; highly detail-oriented

• Proficiency in Office 365 Applications (knowledge of Business Central a plus)

• Creative, highly organized, and solution-oriented

• Ability to receive a task and anticipate the necessary steps to success

• Motivated self-starter with a "can-do" attitude

• Comfortable making ahigh volume of phone calls daily

• Professional and confident phone presence while interacting with customers

• Professional demeanor while working with colleagues in an office environment

• Motivated and sales-driven personality

• Personable, service-oriented, and respectful always

Education:

• Highschool Diploma Required
• Bachelor’s degree

We Offer:

• Competitive starting salary of $22.00 per hour.

• Benefits package available upon completion of probationary period (after 90 probation).
  • Medical
  • Dental
  • Sick Time
  • Vacation Time

Physical Demands:

• Must be able to remain in a stationary position at least 75% of the time

• Must be able to stand 3-5 hours for Tradeshows.

• Must be able to lift 30lbs.

• Constantly operates a telephone, computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Paid travel 3%-10% to trade shows and customer events

Equal Opportunity Employer - We value our employees, and we are family centered.

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