Customer Service/Inside Sales Representative

Saval Foodservice; Maryland; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and customer-focused team at an independent food service company where your contributions matter. In this role, you'll be the voice of Saval Foodservice, helping to address customer needs and ensuring a seamless ordering experience. With a strong emphasis on teamwork and collaboration, you will work closely with Outside Sales Representatives to grow customer accounts and meet company goals. Enjoy a supportive work environment that values your input and fosters professional growth. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

401K with Matching

Health Insurance

Vision Insurance

Life Insurance

Employee Discounts

Paid Time Off

Referral Program

Employee Assistance Program

Qualifications

• High school diploma required; customer service experience preferred.
• 6 months experience in a fast-paced environment, ideally in food service.

Responsibilities

• Identify customer needs and propose solutions effectively.
• Process orders and respond to customer inquiries via phone and Internet.

Skills

MS Office Proficiency

Typing Skills

Customer Service Focus

Bilingual (Spanish and English)

Teamwork

Education

High School Graduate

Job description

Job Responsibilities:

• Identifying customer needs and proposing solutions.
• Responding to incoming calls and taking orders accurately.
• Processing credits/refunds.
• Tracking orders.
• Answering customer inquiries/complaints by both phone and Internet.
• Developing a partnership with our Outside Sales Reps to grow customer accounts & perform as a team to meet company goals.

Why Saval Foodservice?

While Saval does big business, the feel of working for Saval is intentionally small. As an independent company with experienced and accessible management, we’re able to make improvements, address issues, and update systems quickly and efficiently. As an employee of Saval, you will help us deliver on our promise of exceptional service to our restaurant and hospitality customers.

Corporate Social Responsibility

At Saval, we believe that we have a responsibility to give back and support our local community through philanthropic initiatives and partnerships with local nonprofits and trade organizations.

Qualifications:

• HS Grad

Experience:

• 6 mos prior experience, preferably in the food industry.

Skills:

• Proficient in MS Office, typing, and Internet.
• Demonstrates ability to respond and be customer focused in a fast-paced dynamic work environment, i.e. fast learner under pressure.
• Ability to effectively interact with customers, colleagues, and business partners.
• Team-oriented, demonstrates a professional and cooperative attitude.
• Bilingual- fluent in Spanish and English preferred.

Compensation:

$21.00 - $23.00/hr

401K +Matching

Health Insurance

Vision Insurance

Life Insurance

Employee Discounts

Paid Time Off

Referral Program

Employee Assistance Program