Customer Service Healthcare Representative - Statewide in North Carolina

The Results Companies; North Carolina; Hybrid; Full time

Job summary

A leading company in healthcare services is seeking compassionate customer service representatives to assist members with healthcare inquiries. This remote role offers flexible scheduling and the opportunity to make a real difference in people's lives. Candidates must reside in North Carolina and possess strong problem-solving skills. Join a supportive team focused on employee satisfaction and growth.

Qualifications

• Open availability between 9am-6pm EST, Monday to Friday.
• Ability to type at least 25 words per minute.

Responsibilities

• Assist customers with healthcare-related inquiries.
• Handle inbound calls and outbound campaigns.
• Provide exceptional customer service.

Skills

Customer Service

Problem Solving

Technical Proficiency

Education

High School Diploma or GED

Tools

VoIP Systems

Customer Service Software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Pay rates starting at $13/hr during training, with potential for variation based on program fit
- Opportunity to make a real difference in members' lives through compassionate customer service
- Work remotely from your home in North Carolina with a flexible schedule
- Join a premier customer experience partner with a strong track record in the industry
- Collaborative and supportive work environment focused on employee satisfaction and growth

What to Expect (Job Responsibilities):
- Assist customers with healthcare-related inquiries, including insurance plan reviews, appointment scheduling, and provider searches
- Handle both inbound calls and outbound campaigns to inform members of relevant changes
- Utilize multiple systems to effectively communicate with customers while managing inquiries
- Provide exceptional customer service to ensure member satisfaction
- Work collaboratively with team members and partners to resolve member issues

What is Required (Qualifications):
- High school diploma or GED required
- Ability to type at least 25 words per minute
- Intermediate to advanced technical proficiency with multiple systems
- Open availability between 9am-6pm EST, Monday to Friday
- Must reside in the state of North Carolina

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in healthcare
- Familiarity with VoIP systems and customer service software
- Strong problem-solving skills and the ability to handle difficult situations with empathy
- Experience working remotely and managing a home office setup
- Additional certifications or training relevant to healthcare services

#HealthcareServices #CustomerSupport #RemoteWork #CareerOpportunity #CompassionateCare

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