Customer Service Healthcare Representative - Statewide in North Carolina

ResultsCX; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in customer experience solutions is seeking Healthcare agents in North Carolina. This full-time remote role involves assisting customers with healthcare inquiries, managing calls, and ensuring excellent service. Ideal candidates will have a high school diploma and strong typing and technical skills.

Qualifications

• Ability to type 25 words per minute.
• Intermediate/advanced ability to toggle between multiple systems.

Responsibilities

• Assist customers with healthcare inquiries and insurance plan changes.
• Handle inbound and outbound calls regarding relevant changes.

Skills

Typing Skills

Technical Proficiency

Education

High school diploma or GED

Job description

JOB DESCRIPTION

Job Attributes

• Job ID: 25611092
• Req ID: U11816
• Job Type: Full Time
• Job Location: US - North Carolina - Remote

Give me the basics!

Our North Carolina Healthcare agents assist ResultsCX customers with various healthcare inquiries, including reviews and changes to insurance plans, screening, appointment scheduling, and helping members find in-network primary care physicians. The role involves handling inbound and outbound calls to inform customers about relevant changes.

What do we do?

For example, one of our agents helped an elderly member who mistakenly used her monthly stipend for medical necessities on groceries, leaving her without funds for food. Our team coordinated to refresh her stipend and ensure she could buy groceries, demonstrating the real-life impact of our work. We aim for greater service and invite you to find your greater at ResultsCX!

What should I bring to the interview?

• Education: High school diploma or GED required
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: Intermediate/advanced ability to toggle between multiple systems during communication
• Availability: Open between 9am-6pm EST, Monday to Friday
• Pay Expectation: Starting at $13/hr during training, varies by program fit
• Location: Must reside in North Carolina

Can I work from home?

Yes, if you meet these requirements:

• Reside in North Carolina
• Own a PC or laptop with Windows 10 (no Mac, Chromebook, tablet, or smartphone)
• High-speed internet (minimum 10 Mbps download, 6 Mbps upload)
• Connect directly via Ethernet cable (Wi-Fi not acceptable)
• Two monitors, each at least 13 inches
• VoIP USB headset with microphone and webcam
• Dedicated quiet workspace

About ResultsCX

ResultsCX partners with Fortune 100 and 500 companies to deliver exceptional customer experiences through innovative digital solutions. With over 30 years of expertise, we operate in more than 20 locations worldwide, employing around 20,000 colleagues. Our services include analytics, contact center solutions, and our AI-powered platform, SupportPredict. We foster a high-performance, inclusive culture committed to delivering next-generation customer experiences.

ResultsCX is an equal opportunity employer, committed to diversity and inclusion, and considers all qualified applicants regardless of protected characteristics.