DMV Customer Service Generalist - Road Tests & IDs

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Excellent health and retirement

Twelve paid holidays

Paid leave (annual, sick, family/pers)

Job summary

Virginia DMV in Norfolk is hiring a DMV Customer Service Generalist at the Norfolk Military Circle center. You will welcome customers and help them access essential DMV services, guiding them through policies and procedures with professionalism.

The role requires strong communication, attention to detail, and ability to handle a variety of tasks such as applications, exams, and registrations. Competitive benefits and a stable public-sector career accompany the opportunity.

Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high‑pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.

Responsibilities

• Communicate DMV policies, procedures, and regulations to customers.
• Issue identification cards and process customer applications.
• Administer vision screenings, knowledge exams, and in-car road tests.
• Handle vehicle registration, titling, and tax/fee collection services.
• Manage cash and credit card transactions with accuracy and professionalism.

Skills

Customer service

Communication skills

Attention to detail

Microsoft Office

Job description

Virginia DMV in Norfolk is hiring a DMV Customer Service Generalist at the Norfolk Military Circle center. You will welcome customers and help them access essential DMV services, guiding them through policies and procedures with professionalism.

The role requires strong communication, attention to detail, and ability to handle a variety of tasks such as applications, exams, and registrations. Competitive benefits and a stable public-sector career accompany the opportunity.