Customer Service - Full-Time

Ultipro; Johnstown (CO); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

ESOP ownership

Health benefits

PTO 15 days

Paid holidays

Associate discount

Charity donations

Job summary

Scheels in Johnstown, CO is seeking a friendly Customer Service Associate / Cashier to join our team. You will greet customers, scan items, and ensure accurate checkout while delivering a personalized shopping experience.

This role emphasizes ownership culture and high-quality service in a fast-paced retail environment. The ideal candidate holds a high school diploma or GED and has 1+ years of cashiering experience.

Qualifications

• High school diploma or GED with 1+ years cashiering experience or training.
• Ability to sit/stand, lift up to 100 pounds as needed in a retail setting.

Responsibilities

• Greet customers entering and exiting the store with a smile.
• Engage customers to provide personalized service and promote digital receipts.
• Scan items accurately and ensure proper payment at checkout.
• Bag merchandise carefully and handle items with care.
• Promote Scheels Visa and explain its benefits.
• Close each transaction with a polite 'thank you'.
• Operate the register system and follow cash handling policies.
• Remain knowledgeable about store products and policies.
• Resolve problems within standardized processes and multiple variables.
• Perform basic math, make change, and balance cash drawer.
• Stay aware of in-store events and promotions.
• Assist in training new Customer Service Associates and Cashiers.
• Help with other duties as assigned and keep a flexible schedule.

Skills

Customer service

Cash handling

Basic math

Communication skills

Education

High school diploma or GED

Job description

Johnstown Scheels
4755 Ronald Reagan Blvd.
Johnstown, CO 80534, USA

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities:

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
• Treat merchandise with care, and bag purchases carefully and efficiently
• Promote the Scheels Visa card and clearly explain all benefits
• End each transaction by saying “thank you” to every customer
• Operate the register system, follow all cash handling policies, and be knowledgeable in store products and policies as they pertain to customer service
• Resolving problems that involve several variables in standardized processes
• Perform basic math, calculate discounts, make change, and accurately balance the cash drawer
• Maintain an awareness of in-store events and promotions
• Complete Customer Service projects and delegate to other cashiers when needed
• Assist in the training of new Customer Service Associates and Cashiers
• Assist with all other duties as assigned
• Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays

Education & Experience:

The ideal candidate will have a high school diploma or general education degree (GED) and 1+ years of cashiering experience or training, or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

We don’t just offer a job; we offer an investment in you. At SCHEELS, you aren't just an employee—you’re an owner.

• Become an Owner: Join our 100% Employee Stock Ownership Plan (ESOP) at no cost to you. You'll start earning ownership after your first year (1,000 hours) and become fully vested in just three years. Continue to build wealth with 401(k) options (eligible after your first quarter).
• Comprehensive Health Support: We invest in your wellbeing by paying 75% of your health plan premium, contributing directly to your HSA, and offer a full insurance suite including Dental, Vision, and Accident/Hospital Indemnity. These benefits kick in quickly—starting the first of the month following your first 60 days.
• Balance & Support: Enjoy 15 days of PTO (prorated based on your start date) and 6 paid holidays, plus maternity, parental, and bereavement pay.
• Best Discount in Retail: Access our "famous" associate discount on the premium brands you love.
• Community Impact: Get paid to give back! Beyond monthly paid volunteer time, you’ll receive $500 annually to donate to a charity of your choice.

Learn more about what it means to be an owner at SCHEELS on our Careers Page .

Schedule and Compensation:

• Hours: Average of 40 hours per week.
• The Shift:Includes a mix of opening shifts (Between 9:00 AM - 7:00 PM) up to 2 closing shifts (12:00 PM – 9:00 PM), and a set day off each week.
• Weekends:Minimum of every other weekend (Saturdays between 9:00 AM – 9:00 PM; Sundays 10:00 AM – 6:00 PM).
• Pay: The posted compensation is a base hourly rate $19.00/HR.

Closing Date: The job opportunity will remain posted until we have selected a qualified candidate to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.