Customer Service Associate

Scheels All Sports, Inc.; Colorado Springs (CO); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

ESOP

401(k) with Roth options

Health insurance

Paid time off

Job summary

Scheels All Sports, Inc. in Colorado Springs is seeking a Customer Service Associate to greet customers, provide personalized service, scan and bag merchandise, and promote the Scheels Visa card. You will help ensure accurate checkout and balance the cash drawer while delivering a WOW customer experience.

The ideal candidate has a high school diploma or GED and 1+ years of cashiering experience or equivalent training, with flexible hours including evenings and weekends.

Qualifications

• High school diploma or GED required with 1+ years cashiering experience or training.
• Ability to perform basic math and balance cash drawer.
• Strong customer focus and communication skills.
• Ability to work varied hours including evenings, weekends, and holidays.

Responsibilities

• Greet customers entering and exiting the store.
• Engage with customers to provide personalized service and promote the digital receipt program.
• Scan items accurately and ensure proper checkout and payment.
• Bag purchases carefully and efficiently.
• Promote the Scheels Visa card and explain benefits clearly.
• Close each transaction with a sincere thank you to customers.
• Operate the register and follow cash handling policies.
• Assist in training new Customer Service Associates.

Skills

Customer service

Cash handling

Communication

Problem solving

Training

Education

High school diploma or GED

1+ years cashiering experience

Tools

POS system

Job description

Description

Compensation: $16.75/hour

Schedule: Average 20 hours/week to include days, evenings, and weekends; holidays as needed

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities:

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
• Treat merchandise with care, and bag purchases carefully and efficiently
• Promote the Scheels Visa card and clearly explain all benefits
• End each transaction by saying “thank you” to every customer
• Operate the register system, follow all cash handling policies, and be knowledgeable in store products and policies as they pertain to customer service
• Resolving problems that involve several variables in standardized processes
• Perform basic math, calculate discounts, make change, and accurately balance the cash drawer
• Maintain an awareness of in-store events and promotions
• Complete Customer Service projects and delegate to other cashiers when needed
• Assist in the training of new Customer Service Associates and Cashiers
• Assist with all other duties as assigned
• Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays

Education & Experience:

The ideal candidate will have a high school diploma or general education degree (GED) and 1+ years of cashiering experience or training, or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits:
At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)
Learn more about what it means to be an owner at SCHEELS on our Careers Page .

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.