Customer Service Exit Gate

Hertz; Portland (OR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Rental Discounts

Medical, Dental & Vision

Life Insurance

401(k) with match

Parental Leave

Educational Reimbursement

Employee Discounts

Job summary

Hertz is seeking a detail-oriented Customer Service Exit Gate team member to greet customers, verify rental information, and ensure secure vehicle movements at the location. You will offer optional sales items, disclose terms, and support resolution of rental or vehicle issues.

The role emphasizes strong communication, data entry accuracy, and adherence to security protocols while delivering a positive customer experience.

Qualifications

• Ability to manage stressful situations while maintaining customer relations.
• Good organizational skills and concise written communication.
• Follow oral and written directions.
• English language fluency required.
• Knowledge of car rental product and approved sales techniques.
• Accurate data entry and use of computer systems
• Operate security and radio equipment as needed

Responsibilities

• Greet customers and complete rental information by scanning and checking the rental agreement with the handheld unit and verify vehicle movement.
• Provide optional sales items and disclose rates and terms while obtaining signatures.
• Maintain location security to mitigate theft and monitor the lot during transitions.
• Assist customers with directions and resolve rental or vehicle issues.
• Manually log and release vehicles from the lot during outages or when systems are unavailable.
• Perform related responsibilities as required.

Skills

Attention to detail

Customer service

Data entry

Security awareness

English proficiency

Sales techniques

Communication skills

Education

High School Diploma

Job description

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a detail-oriented person looking for a career in general security, Hertz is looking for you!

As a Customer Service Exit Gate yourgeneral responsibilities include but are not limited to:

• Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
• Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
• Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
• Assist customers with directions, and review and resolve rental contract and vehicle issues.
• Manually log and release vehicles from lot during computer system outages or unavailability.
• Perform related responsibilities as required or assigned.
  

Educational Background:

• High School Diploma or Equivalent

Professional Experience:

• Prefer 1+ years of customer service experience

Knowledge/Skills:

• Ability to manage stressful and unusual situations while maintaining good customer relations
• Good organizational skills with the ability to write clearly and concisely
• Ability to understand and follow oral and written directions
• Ability to speak and understand English
• Car rental product knowledge and ability to use effective and approved sales techniques, as required
• Ability to type and perform accurate data entry
• Ability to operate radio, security and computer equipment
• Ability to process all paperwork according to policies and procedures

What You’ll Get:

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more