Customer Service Exit Booth Agent

SIXT USA; Denver (CO); On-site; Full time

Job summary

Join a leading global mobility service provider as a Customer Service Representative in Denver, CO. You'll engage with customers, manage vehicle rentals, and ensure a top-notch rental experience. Enjoy flexible hours, a comprehensive benefits package, and opportunities for growth. Your role is crucial in delivering outstanding customer service and maintaining our fleet. If you're passionate about customer engagement and ready to make an impact, apply now!

Benefits

Healthcare Coverage

Paid Time Off

Employee Assistance Program

Exclusive Employee Rentals

Uniform with Weekly Dry Cleaning

Qualifications

• At least 1 year of customer service experience.
• Willing to wear a company uniform.

Responsibilities

• Ensure a seamless rental experience by verifying customer documents.
• Assist customers in selecting the right vehicle.
• Inspect returned vehicles for damages and maintain a clean workstation.

Skills

Customer Service

Basic Computer Navigation

Microsoft Office

Language Skills

Education

High School Diploma or GED

Job description

Job Description

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $22/hr.

YOUR ROLE AT SIXT

1. You ensure a seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed.
2. You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs.
3. You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns.
4. You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts.
5. You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation.

YOUR SKILLS MATTER

• Education & Experience: You have a high school diploma or GED and at least 1 year of customer service experience.
• Licenses & Authorization: You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship.
• Computer Skills: You possess basic computer navigation skills and are familiar with Microsoft Office applications.
• Work Hours & Travel: You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane.
• Uniform & Language: You are willing to wear a company uniform and speaking other languages is a plus.

WHAT WE OFFER

• Comprehensive Benefits Package: Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future.
• Paid Time Off & Holidays: Benefit from PTO, sick leave, and receive time and a half for working on public holidays.
• Employee Assistance Program: Access support whenever needed through our Employee Assistance Program.
• Exclusive Employee Rentals: Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees.
• Uniform & Perks: Receive a uniform with weekly dry cleaning, always ensuring a professional appearance.

Qualifications:

Additional Information

About the department:

Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:

We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!