Customer Service & Equipment Support Specialist

U-Haul; Chicopee (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance

Paid holidays

401(k) Savings Plan

ESOP

Gym reimbursement

Life insurance

Dental & Vision plans

Job summary

U-Haul is seeking a friendly Customer Service Representative in Chicopee, MA to assist customers with U-Haul products and services and manage rentals using U-Scan technology. The role involves inspecting and preparing equipment, moving and hooking up trucks and trailers, and delivering helpful guidance on our offerings.

Compensation ranges from $15.00 to $16.00 per hour and on-the-job education is provided.

Qualifications

• Customer-facing role delivering friendly assistance.
• Use of smartphones for rentals and inventory.
• Ability to explain products and policies clearly.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use U-Scan tech to manage rentals and inventory.
• Move and hook up trucks and trailers.
• Inspect and prepare equipment and check fluids.
• Answer questions and educate customers about offerings.
• Prepare rental invoices and process returns.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly Customer Service Representative in Chicopee, MA to assist customers with U-Haul products and services and manage rentals using U-Scan technology. The role involves inspecting and preparing equipment, moving and hooking up trucks and trailers, and delivering helpful guidance on our offerings.

Compensation ranges from $15.00 to $16.00 per hour and on-the-job education is provided.