Customer Service Engineer III

Siemens Healthineers AG; Pennsylvania; Remote; USD 96,000 - 97,000; Full time

Job summary

Siemens Medical Solutions USA, Inc. is seeking a Customer Service Engineer III to install, troubleshoot, and repair Siemens imaging systems at customer sites.

The role covers CT, MRI, and X-Ray modalities, delivering timely repairs and operator training to ensure optimal performance. Requires a Biomedical Engineering degree and 5 years of field service experience, strong customer relations, and knowledge of test equipment.

Qualifications

• Bachelor’s degree in Biomedical Engineering or related field with 5+ years in medical imaging service.
• Five years of hands-on service, maintenance, and repair of medical imaging equipment.
• Experience with networking tools and customer relations in field service.

Responsibilities

• Install, troubleshoot, service, maintain and repair Siemens Healthcare imaging equipment at customer sites.
• Support CT, MRI, and X-Ray modalities with timely repairs and operator training.
• Manage territory finances, revenue, expenses and inventory; ensure calibration tools are current.
• Establish strong customer relationships and perform administrative duties accurately.
• Mentor other CSEs on competencies and responsibilities; travel 100% in Southern Nevada.

Skills

Service & PM

Customer relations

Test equipment

Medical imaging repair

Networking tools

Documentation reading

Electro-hydraulic/pneumatic

Education

Bachelor’s degree in Biomedical Engineering

Tools

eVO

mButler

MS Office

Concur

NAM Customer Service Website

Job description

## Customer Service Engineer IIIApply: MLV LB: Posted Today: End Date: December 8, 2026 (30+ days left to apply): R-31619Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Company: Siemens Medical Solutions USA, Inc.Location: 40 Liberty Blvd., Malvern, PA 19355Position Title: Customer Service Engineer IIISalary: $96,084 - $97,000 / YearHours: Monday – Friday, 12:00pm – 9:00pm, 40 Hours / Week Summary of Duties: Work in a field-based customer-facing role that installs, troubleshoots, services, maintains, and repairs Siemens Healthcare imaging equipment at customer sites. Support the Computed Tomography (CT), Magnetic Resonance Imaging (MRI), and X-Ray modalities. Deliver both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within territory, meeting or exceeding budget for revenue generation, expense control, and inventory management. Ensure that all tool and test equipment expiration dates are managed and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. Establish and maintain proper business relationships with customers and peers and perform necessary administrative duties accurately. Mentor other CSEs on all competencies and responsibilities. 100% travel in Southern Nevada required. Remote work permitted from Southern Nevada.Qualifications: The position requires a Bachelor’s degree in Biomedical Engineering, Computer Technology, Engineering Technology, Electrical Engineering, or a related field and five (5) years of experience in the job offered, or as a Field Service Technician, Electronics Technician, Medical Technologist, Biomedical Engineer, or a related occupation. The position requires five (5) years of experience with the following skills: Performing service, preventative maintenance, and modifications on Medical Imaging equipment at customer sites with minimal supervision; Experience establishing and maintaining proper business relationships with customers and peers; Experience using electronic and mechanical test equipment; Experience in testing, repairing, and maintaining capital medical equipment; Experience with network applications and tools, such as eVO, mButler, MS Office applications, Concur, or NAM Customer Service website-Engineer tools; Experience locating, reading, and understanding documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions; and Experience with electronics, hydraulic, and pneumatic systems. Must possess a valid driver’s license and good driving record. 100% travel to customer sites in Southern Nevada required. Remote work permitted from Southern Nevada.