Customer Service Engineer III

Siemens Healthineers AG; United States; Remote; USD 96,000 - 97,000; Full time

Job summary

Siemens Medical Solutions USA, Inc. is seeking a Customer Service Engineer III to install, troubleshoot, service, and repair Siemens imaging equipment at customer sites in Southern Nevada.

The role requires a Biomedical Engineering or related degree and 5 years of field service experience with medical imaging devices. 100% travel within Southern Nevada is required; remote work is permitted from Southern Nevada where applicable.

Qualifications

• Requires a Bachelor’s degree in Biomedical Engineering, Computer Technology, Engineering Technology, Electrical Engineering, or related field.
• Five years of experience in related roles such as Field Service Technician or Biomedical Engineer.
• Experience servicing medical imaging equipment at customer sites; strong customer relationships.
• Proficiency with test equipment and network applications; ability to read schematics and maintenance docs.

Responsibilities

• Install, troubleshoot, service, maintain and repair Siemens imaging equipment at customer sites.
• Support CT, MRI, and X-Ray modalities; ensure timely repairs and operator training.
• Manage territory budget, expenses, and inventory; document tool/test equipment lifecycle.
• Establish customer relationships and mentor other engineers; travel 100% in Southern Nevada with remote work optional.

Skills

Customer service

Field service

Equipment troubleshooting

Relationship building

Network applications

Education

Bachelor's degree in Biomedical Engineering or related field

Tools

eVO

mButler

MS Office

Concur

NAM Customer Service tools

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Company: Siemens Medical Solutions USA, Inc.

Location: 40 Liberty Blvd., Malvern, PA 19355

Position Title: Customer Service Engineer III

Salary: $96,084 - $97,000 / Year

Hours: Monday – Friday, 12:00pm – 9:00pm, 40 Hours / Week

Summary of Duties:

Work in a field-based customer-facing role that installs, troubleshoots, services, maintains, and repairs Siemens Healthcare imaging equipment at customer sites. Support the Computed Tomography (CT), Magnetic Resonance Imaging (MRI), and X-Ray modalities. Deliver both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within territory, meeting or exceeding budget for revenue generation, expense control, and inventory management. Ensure that all tool and test equipment expiration dates are managed and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. Establish and maintain proper business relationships with customers and peers and perform necessary administrative duties accurately. Mentor other CSEs on all competencies and responsibilities. 100% travel in Southern Nevada required. Remote work permitted from Southern Nevada.

Qualifications:

The position requires a Bachelor’s degree in Biomedical Engineering, Computer Technology, Engineering Technology, Electrical Engineering, or a related field and five (5) years of experience in the job offered, or as a Field Service Technician, Electronics Technician, Medical Technologist, Biomedical Engineer, or a related occupation. The position requires five (5) years of experience with the following skills: Performing service, preventative maintenance, and modifications on Medical Imaging equipment at customer sites with minimal supervision; Experience establishing and maintaining proper business relationships with customers and peers; Experience using electronic and mechanical test equipment; Experience in testing, repairing, and maintaining capital medical equipment; Experience with network applications and tools, such as eVO, mButler, MS Office applications, Concur, or NAM Customer Service website-Engineer tools; Experience locating, reading, and understanding documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions; and Experience with electronics, hydraulic, and pneumatic systems. Must possess a valid driver’s license and good driving record. 100% travel to customer sites in Southern Nevada required. Remote work permitted from Southern Nevada.

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”