Customer Service Engineer 3 - Dallas, TX

Siemens Healthineers; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in medical technology is seeking a Customer Service Engineer 3 in Dallas, TX. This role focuses on servicing CT imaging equipment, ensuring optimal performance through troubleshooting and preventive maintenance, while also managing customer relationships and mentoring junior engineers.

Benefits

Comprehensive benefits

Diversity and inclusion initiatives

Qualifications

• 5+ years of experience servicing diagnostic medical equipment.
• Valid driver’s license and ability to travel independently.
• Physical ability to lift up to 50 lbs and climb ladders.

Responsibilities

• Service and maintain Siemens Healthcare systems at customer sites.
• Install, troubleshoot, repair, and perform preventive maintenance on medical imaging equipment.
• Train operators to ensure effective use of systems.

Skills

Proficiency with tools

Troubleshooting

Preventive maintenance

Customer relationship management

Education

High school diploma

Technical degree

Job description

Customer Service Engineer 3 - Dallas, TX

Join us as a Customer Service Engineer 3 at Siemens Healthineers in Dallas, TX. This role involves servicing CT imaging equipment, troubleshooting, repairing, and performing preventive maintenance to ensure optimal system performance and customer satisfaction.

Responsibilities

• Service and maintain Siemens Healthcare systems at customer sites.
• Install, troubleshoot, repair, and perform preventive maintenance on medical imaging equipment.
• Train operators to ensure effective use of systems.
• Manage financial performance within your territory, including revenue, expenses, and inventory.
• Maintain tools and test equipment, ensuring calibration and documentation are up-to-date.
• Manage company assets such as vehicles, tools, and inventory.
• Establish and maintain strong relationships with customers and team members.
• Mentor and provide guidance to other Customer Service Engineers.

Qualifications

• High school diploma required; technical degree preferred.
• 5+ years of experience servicing diagnostic medical equipment.
• Proficiency with tools, test equipment, and network applications.
• Valid driver’s license and ability to work independently, including travel.
• Physical ability to lift up to 50 lbs, climb ladders, and perform other physical tasks.

Additional Information

Siemens Healthineers offers comprehensive benefits and values diversity and inclusion. We are an equal opportunity employer and provide reasonable accommodations for applicants with disabilities.