Customer Service Engineer

Akima; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive pay

Growth opportunities

Job summary

A leading technology firm is seeking a highly motivated Customer Service Engineer to join their team in San Antonio, Texas. This role focuses on managing web portal operations, improving service quality, and supporting government collaborations. Candidates should have 6 years of relevant experience in customer support or technical roles. A Bachelor's degree in a related field is preferred, and applicants must be US Citizens able to obtain a Public Trust. The position offers a dynamic work environment and opportunities for growth.

Qualifications

• 6 years of experience in customer service, technical support, or related roles.
• Must be a US Citizen – Able to obtain a Public Trust.
• Strong communication and interpersonal skills.

Responsibilities

• Manage web portal and user catalog for customer service offerings.
• Oversee helpdesk operations from ticket submission to resolution.
• Collaborate with teams to provide actionable feedback.

Skills

Customer service

Technical support

Interpersonal skills

Helpdesk management

Analytical mindset

Education

Bachelor’s Degree in a related field

Tools

Customer survey tools

Job description

Join to apply for the Customer Service Engineer role at Akima

We are seeking a highly motivated Customer Service Engineer in customer support, service management, or a related field. This role is ideal for a proactive problem‑solver who thrives at the intersection of technology and customer engagement.

Responsibilities

• Lead management of web portal and user catalog, ensuring accurate and up-to-date customer service offerings.
• Oversee helpdesk operations, managing tickets from submission to resolution while maintaining exceptional service standards.
• Collaborate with government teams to provide actionable feedback and implement process improvements.
• Design and deploy customer surveys for helpdesk, projects, and enterprise support to drive service enhancements.
• Partner with customers to capture new requirements, ensuring proper documentation and delivery of tailored services that meet their objectives.

Qualifications

• 6 years of experience in customer service, technical support, or related roles.
• Must be a US Citizen – Able to obtain a Public Trust.
• Strong communication and interpersonal skills, with a proven ability to build relationships with customers and internal teams.
• Experience with helpdesk management, web portals, and customer survey tools is highly desirable.
• Analytical mindset with a focus on continuous improvement and delivering high‑quality service.
• Bachelor’s Degree in a related field or equivalent years of experience.

Job ID: 2025-20565

Work Type: On‑Site

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Information Technology

Industries: Defense and Space Manufacturing

Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions. As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.