Co-Op Customer Service Engineer

Centella; Fort Lauderdale (FL); On-site; USD 36,000 - 45,000; Part time

Job summary

Centella in Fort Lauderdale is seeking motivated electrical engineering students for a six-month Co-op Field Service Engineer program. You will work with experienced field service engineers on preventive maintenance, installation, diagnostics, and repairs at client sites, gaining real-world troubleshooting experience.

You will develop hands-on technical and interpersonal skills in a customer-facing environment while receiving mentorship and exposure to a range of imaging, therapy, and network

Qualifications

• Currently enrolled in a Bachelor's degree in Electrical Engineering or related technical field.
• Strong electrical and technical aptitude with an interest in hands-on work and troubleshooting.
• Basic understanding of electrical systems, mechanical principles and diagnostics.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written, with a customer-focused attitude.
• Ability to work independently and in a team in a fast-paced environment.
• Willingness to travel to customer sites as needed; valid driver’s license may be required.

Responsibilities

• Interact with customers in a courteous, professional manner to solve service issues.
• Repair systems including imaging, therapy, computer, and clinical network systems at client sites.
• Perform planned maintenance and equipment modifications with supervision.
• Complete required documentation on time and legibly.
• Assist in equipment installation, including uncrating, wiring, and testing.
• Support routine preventive maintenance on a variety of equipment at customer locations.
• Troubleshoot and diagnose equipment issues with guidance from experienced engineers.
• Maintain clear customer communication on repairs and updates.
• Keep accurate service records, equipment logs, and maintenance schedules.
• Follow safety protocols and company policies; ensure regulatory compliance.
• Continue learning to expand knowledge in repairing and servicing equipment.
• Adhere to safe driving practices and professional conduct.

Skills

Electrical aptitude

Troubleshooting

Customer service

Documentation

Communication

Teamwork

Education

Bachelor's degree in Electrical Engineering or related field

Tools

Multimeters

Oscilloscopes

Job description

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Job Description

The Co-Op Field Service Engineer program is a 6-month co-op program, providing hands-on opportunity to work with our experienced Field Service Engineers, offering exposure to real-world problem-solving, equipment maintenance, troubleshooting, and customer service.

As a Co-op Field Service Engineer, you will support field operations by performing preventive maintenance, installation, diagnostics, and repairs of company equipment at client sites. This position offers a unique chance to develop both technical and interpersonal skills in a dynamic, customer-facing environment.

Main Duties and Responsibilities

• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues
• Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources, including other CSEs knowledgeable in the specific modalities
• Perform planned maintenance and equipment modifications on a timely basis with supervision of trained CSE
• Complete required documentation on a timely and legible basis as requested
• Assist in the installation of equipment, which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment
• Equipment Maintenance & Repair: Assist in performing routine and preventive maintenance on a variety of technical equipment at customer locations.
• Troubleshooting & Diagnostics: Work alongside experienced engineers to troubleshoot and diagnose equipment issues, utilizing technical manuals and diagnostic tools to identify and resolve problems.
• Customer Interaction: Communicate with customers to understand service needs, provide updates on repairs or maintenance, and ensure high levels of customer satisfaction.
• Technical Documentation: Maintain accurate records of service activities, including service reports, equipment logs, and maintenance schedules.
• Safety & Compliance: Follow all safety protocols and company policies while on-site, ensuring compliance with industry standards and client-specific guidelines.
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment
• Be a safe and courteous driver always
• Follow regulatory, safety, and work procedures always
• Ensure accurate entry of all service orders into the software system

Qualifications

• Currently enrolled in a Bachelor's degree program in Electrical Engineering, or a related technical field.
• Strong electrical and technical aptitude, with an interest in hands-on work and equipment troubleshooting.
• Basic understanding of electrical systems, mechanical principles, and diagnostics.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written, with a customer-focused attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel to various customer sites as needed (valid driver’s license may be required).
• Familiarity with tools such as multimeters, oscilloscopes, and other diagnostic equipment is a plus.

Skills and Abilities

• Customer service focus (internal & external)
• Problem-solving skills
• Deductive reasoning
• Ability to document and record information
• Processing information
• Safe driving
• Inspecting equipment, structures, and materials
• Mathematics
• Physical Flexibility and static strength
• Memorization
• Instructing and teaching others
• Monitor processes, materials, and surroundings
• Gain hands-on experience in field service engineering.
• Exposure to real-world equipment and troubleshooting techniques.
• Mentorship from experienced professionals in the industry.
• Opportunity to develop technical and customer service skills.
• Networking opportunities within the organization and industry

Come join our collaborative and winning team in a family business that has become a business of families!