Customer Service & Engagement Assistant

Zolidco; Cincinnati (OH); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco is seeking a friendly and motivated Customer Service Assistant to support customers, provide helpful information, and contribute to a positive customer experience. This role is ideal for individuals who enjoy working with people and developing communication skills within a supportive team environment.

Growth opportunities, paid training, and ongoing development are available as part of a collaborative and customer-focused team.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Willingness to learn and develop new skills.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.

Responsibilities

• Answer questions regarding products and services.
• Listen to customer needs and provide appropriate assistance.
• Provide clear and professional information to customers.
• Assist with routine customer requests and concerns.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer engagement and promotional activities.
• Maintain accurate records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Support daily customer service activities and team priorities.
• Collaborate with team members to achieve service goals.
• Maintain a positive and professional approach during customer interactions.
• Participate in ongoing training and professional development.

Skills

Strong communication

Customer-focused attitude

Willingness to learn

Active listening

Organizational skills

Reliability

Teamwork

Education

High school diploma or equivalent

Job description

Zolidco is seeking a friendly and motivated Customer Service Assistant to support customers, provide helpful information, and contribute to a positive customer experience. This role is ideal for individuals who enjoy working with people and developing communication skills within a supportive team environment.

Growth opportunities, paid training, and ongoing development are available as part of a collaborative and customer-focused team.