Customer Service Enablement & Change Leader

Munich Re Group; Amelia (OH); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Tuition assistance

On-site wellness facilities

Hybrid work environment

Job summary

American Modern Insurance Group, Inc. in Amelia, Ohio, a Munich Re company, seeks a Customer Service Manager to lead workforce enablement and governance, shaping a scalable training and knowledge framework.

You will own the training strategy, drive change readiness for new technologies, and ensure consistent governance of learning resources while supporting leadership development and operational readiness across the customer service organization.

Qualifications

• Bachelor's degree or active pursuit of degree.
• Property and casualty insurance experience.
• 3+ years of supervisory or people-leadership experience.
• Experience hiring, coaching, mentoring, and developing employees.
• Strong leadership and communication skills.
• Analytical and time-management skills.
• Proficiency with Microsoft Office and ability to learn new systems.

Responsibilities

• Own the Customer Service training, knowledge management, and workforce enablement strategy.
• Develop an integrated learning and development framework covering onboarding, training, licensing, compliance, quality, and career progression.
• Identify current and future workforce capability needs and translate them into scalable learning solutions.
• Lead change management and employee readiness for new technologies, products, processes, and ways of working.
• Establish governance and oversight of knowledge resources and learning effectiveness.
• Support leadership development and continuous improvement initiatives.

Skills

Supervisory experience

Leadership

Change management

Training development

Communication

Business writing

Education

Bachelor's degree

Tools

Microsoft Office

Learning Management System (LMS)

Job description

American Modern Insurance Group, Inc. in Amelia, Ohio, a Munich Re company, seeks a Customer Service Manager to lead workforce enablement and governance, shaping a scalable training and knowledge framework.

You will own the training strategy, drive change readiness for new technologies, and ensure consistent governance of learning resources while supporting leadership development and operational readiness across the customer service organization.