Customer Service & E-Commerce Supervisor - Full Time

Whole Foods Market; Stamford (CT); On-site; Full time

Job summary

A leading company is seeking a Customer Service & E-Commerce Supervisor to oversee checkout processes and grocery delivery. The role involves ensuring safety and quality, managing daily operations, and fostering team development. Ideal candidates will have retail experience and strong interpersonal skills. Benefits include health insurance and paid time off.

Benefits

Health Insurance

Retirement Plans

Store Discounts

Paid Time Off

Qualifications

• At least 12 months of retail experience.
• Strong analysis and interpersonal skills.

Responsibilities

• Deliver outstanding customer service and hold team members accountable.
• Monitor customer flow and assign tasks accordingly.
• Coach, mentor, and motivate team members.

Skills

Analysis

Interpersonal Skills

Motivational Skills

Team-Building Skills

Tools

Microsoft Office

Job description

Customer Service & E-Commerce Supervisor - Full Time

Join to apply for the Customer Service & E-Commerce Supervisor - Full Time role at Whole Foods Market.

This role supports the Customer Service & E-Commerce programs, focusing on checkout processes, grocery delivery, and pickup services. Responsibilities include ensuring safety, order quality, team productivity, and program execution. The supervisor monitors key performance indicators, manages daily operations, and supports team development while adhering to health and safety regulations.

Key Responsibilities

• Deliver outstanding customer service and hold team members accountable.
• Balance in-store customer service with online order fulfillment.
• Monitor customer flow and assign tasks accordingly.
• Stay informed on industry trends and competitors.
• Respond effectively to customer inquiries and concerns.
• Build collaborative relationships with store leadership and partners.
• Foster a positive team environment and maintain safety standards.
• Ensure compliance with regulations.
• Coach, mentor, and motivate team members.
• Maintain cleanliness and security of workspaces and equipment.
• Identify opportunities for process improvements.
• Communicate and exemplify Whole Foods Market core values and leadership principles.

Required Skills and Qualifications

• At least 12 months of retail experience.
• Strong analysis, interpersonal, motivational, and team-building skills.
• Proficiency in email, Microsoft Office, and relevant applications.

Physical Requirements and Working Conditions

• Ability to lift 50 lbs.
• Stand/walk for 6-8 hours daily.
• Perform motions like bending, twisting, squatting, reaching.
• Work in various environments, including cold and wet conditions.
• Flexibility to work nights, weekends, and holidays.

Compensation and Benefits

The hourly wage ranges from $17.00 to $23.60, depending on experience. Whole Foods offers benefits such as health insurance, retirement plans, store discounts, paid time off, and other programs, subject to eligibility.