Customer Service Dry Cleaning Laundry

Better Way Management LLC; Austin (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Paid Holidays

Employee discount on dry cleaning services

Job summary

Better Way Management LLC is seeking a Customer Service Agent for their ZIPS Cleaners locations in Austin. This role requires a friendly attitude and attention to detail while providing exceptional customer service.

As a Customer Service Agent, you will greet customers, manage payments, and ensure garment cleanliness and timeliness. Enjoy perks like paid time off, employee discounts, and opportunities for advancement in a supportive team environment.

Qualifications

• Great communication and customer service skills.
• Dependable, detail-oriented, and organized.
• Comfortable using a POS system (training provided).
• Prior experience in retail, hospitality, or customer service is a plus.

Responsibilities

• Greet customers with a warm and professional attitude.
• Check in and process garments for cleaning.
• Handle payments, orders, and pickup/drop-off coordination.
• Answer customer questions in person and by phone.
• Ensure orders are accurate, clean, and ready on time.
• Keep the front counter clean, organized, and efficient.

Skills

Communication skills

Customer service skills

Detail-oriented

Organizational skills

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off

Now Hiring: Customer Service Agent – Dry Cleaning & Laundry

Do you have a friendly attitude, a sharp eye for detail, and a passion for helping people? Join our team as a Customer Service Agent and become the next friendly face at ZIPS Cleaners!

Position: Customer Service Agent

Location: ZIPS Cleaners - We have 5 locations in the Austin Area

Schedule: [Full-time/Part-time | We are open 7am-7pm Mon-Fri and 8am-6pm Saturday]

Pay: $15+ depending on experience

What You’ll Do:

• Greet customers with a warm and professional attitude.
• Check in and process garments for cleaning.
• Handle payments, orders, and pickup/drop-off coordination.
• Answer customer questions in person and by phone.
• Ensure orders are accurate, clean, and ready on time.
• Keep the front counter clean, organized, and efficient.

What We’re Looking For:

• Great communication and customer service skills.
• Dependable, detail-oriented, and organized.
• Comfortable using a POS system (we’ll train you!).
• Prior experience in retail, hospitality, or customer service is a plus.

Perks:

• Paid Holidays and PTO accrual for full time.
• Friendly, team-oriented work environment.
• Employee discount on dry cleaning services.
• Opportunities for advancement as we grow.
• Regular, steady hours with no late nights.