Customer Service - Donor Support Technician

CSL Vifor; Rosedale (CO); On-site; USD 23,000 - 27,000; Full time

Job summary

CSL Vifor in Colorado, USA, is seeking a dedicated pheresis support role to assist during donor procedures. The position emphasizes careful preparation of donor, area and equipment, attentive monitoring, and prompt response to alarms to ensure a safe pheresis process.

Ideal candidates have a high school diploma, at least three months of health-care experience, and basic math skills. Cross-training opportunities and confidentiality are key aspects of the role; bilingual abilities may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months’ work experience in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare donor, donor area and equipment for pheresis process.
• Prepare autopheresis machine for pheresis process.
• Monitor donor and pheresis process; respond to alarms or signals.
• Disconnect donor when the process is complete.
• Maintain alertness to donor reactions and notify staff as needed.
• Record incidents using PDA for machine alerts, alarms, volume variances and adverse events.
• Link equipment and soft goods used in pheresis to the donor in PDA.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information system.
• Follow SOPs and maintain confidentiality of donor and center information.
• May be cross-trained in other areas; bilingual skills may be required.

Education

High school diploma or equivalent required

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

The expected base pay for this position at hiring is $16.61/hour - $19.65/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.