Customer Service - Donor Support Technician (Bilingual – English/Spanish

CSL; Gainesville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

CSL is seeking a Pheresis Technician to prepare donor areas and equipment, monitor the pheresis process, and respond to alarms. The role includes recording incidents on a PDA and maintaining donor data in the information system. Ideal candidates will have a high school diploma and at least three months of relevant medical experience.

On-site position in Gainesville, GA with exposure to safety protocols and potential cross-training in other areas as required.

Qualifications

• Must be able to perform basic math calculations.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• High school diploma or equivalent required

Responsibilities

• Prepare donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor donor and pheresis process; respond to alarms or signals during the process.
• Disconnect donor when the process is complete.
• Maintain alertness to donor reactions during or after pheresis; notify staff as needed.

Skills

Basic math

Medical work experience

Education

High school diploma or equivalent

Job description

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

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