Customer Service - Donor Support Technician (Bilingual - English/Spanish)

CSL Plasma; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CSL Plasma Gastonia, NC is seeking a Customer Service - Donor Support Technician (Bilingual English/Spanish). This full-time role prepares the donor, donor area and equipment for the pheresis process and monitors the donor during the procedure.

The position requires a high school diploma and a minimum of three months' work experience in a healthcare environment; bilingual ability may be needed to meet business needs, with strict adherence to SOPs and safety protocols.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience in medical or health provider environment preferred.
• Will perform basic math calculations.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor donor and pheresis process; respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify staff as needed.
• Record incidents and equipment data using the PDA.
• Link equipment and supplies to the donor in the information system.
• Maintain clean, safe work environment and follow SOPs.

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

PDA

Donor information management system

Job description

Customer Service - Donor Support Technician (Bilingual - English/Spanish)

CSL Plasma Gastonia , NC

NEW

Full Time

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions (physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Location/Region: Gastonia, North Carolina