Customer Service - Donor Support Technician

CSL; Omaha (NE); On-site; USD 37,000 - 52,000; Full time

Job summary

CSL is seeking an on-site Pheresis Process Technician to prepare donors and equipment for pheresis, monitor the process, and promptly respond to alarms and donor needs. The role includes recording incidents with a PDA, linking equipment to donors, and ensuring accurate data entry in the donor information system.

Responsibilities require attention to safety, adherence to SOPs, and confidentiality, with potential cross-training.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process and respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify staff as needed.
• Use PDA to record incidents during the pheresis process (alarms, volume variances, events).
• Link equipment and supplies to the corresponding donor in the system.
• Alert supervisor of donor flow issues.
• Ensure accurate donor data recording in the electronic system per SOPs.
• Understand policies for hyper immune programs as applicable.
• Maintain clean, safe work environment and ensure supplies are available; follow HSE/OSHA policies.
• Maintain donor, personnel and center information confidentiality.
• Cross-training in other areas may occur as needed.
• Bilingual skills may be required at organization’s discretion.
• Perform job-related duties as assigned.

Skills

Basic math

Attention to detail

Communication skills

Bilingual (optional)

Education

High school diploma or equivalent

Tools

PDA usage

Job description

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

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