Customer Service - Donor Support Technician

CSL Vifor; Youngstown (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

CSL Vifor in the United States is seeking personnel to prepare donors and equipment for pheresis processing. You will monitor the process, respond to alarms, and disconnect the donor after completion.

The role requires attention to safety, accurate data entry with PDA, and adherence to SOPs. Experience in medical settings is preferred; bilingual skills may be required.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three months experience in medical/health provider environment.
• Basic math calculations are required.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to any donor reaction during or after the pheresis process and notify appropriate staff.
• Use PDA to record incidents during the pheresis process, such as machine alerts and donor events.
• Link equipment and consumables used in the pheresis process to the donor in the system.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the donor information system per SOPs.
• Understand policies related to hyper-immune programs at the center if applicable.
• Maintain a clean, efficient work environment and ensure supplies are available; follow HSE/OSHA policies.
• Maintain confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at the organization's discretion.
• Perform other duties as assigned.

Skills

Basic math

Education

High school diploma or equivalent

Tools

PDA

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs