Customer Service - Donor Support Technician

CSL Plasma; Yeadon (Delaware County); On-site; USD 21,000 - 30,000; Full time

Job summary

CSL Plasma is seeking a dedicated Pheresis Processor to prep the donor, donor area and equipment for pheresis operations. You will report to the Assistant Center Manager and ensure smooth donor flow while maintaining safety and data accuracy.

The role requires monitoring the autopheresis process, responding to alarms, recording incidents with the PDA, and keeping the work area clean and well stocked. Must be able to lift up to 25 pounds and follow SOPs, HSE and OSHA policies.

Qualifications

• Minimum of three months' work experience, preferably in medical or health provider environment.
• Will perform basic math calculations.
• Bilingual skills may be required, at the organization's discretion.

Responsibilities

• Prepare autopheresis machine and donor area for pheresis process.
• Monitor donor and pheresis process; respond to alarms.
• Disconnect donor when process completes.
• Record incidents and donor data using PDA.
• Link equipment and supplies to the donor in the system.
• Maintain clean work area; ensure supplies are available.
• Follow HSE and OSHA policies; promote safety.
• May be cross-trained; bilingual skills may be required.

Skills

Basic math

Bilingual communication

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

Prepares the autopheresis machine for the pheresis process. Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnect the donor when the process is complete. Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintain confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform job-related duties as assigned.

Education

High school diploma or equivalent required.

Experience

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience. Will perform basic math calculations.

Working Conditions

• Understand, remember and apply oral and/or written instructions


• Understand and follow basic instructions and guidelines


• Must be able to see and speak with customers and observe equipment operation


• Occasionally perform tasks while standing and walking up to 100% of time


• Reach, bend, kneel, and have high level of manual dexterity


• Occasionally be required to lift and carry up to 25 pounds


• Fast paced environment with frequent interruptions


• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens


• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas


• Required to work overtime and extended hours to support center operational needs