Customer Service - Donor Support Technician

CSL; Warner Robins (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service - Donor Support Technician to join their team. This role is vital in ensuring the smooth operation of the pheresis process, where you will prepare equipment, monitor donors, and maintain a clean and safe environment. The ideal candidate will have a high school diploma and at least three months of experience in a medical setting. If you thrive in fast-paced environments and are passionate about supporting donor health, this opportunity is perfect for you. Join a team that values safety, confidentiality, and a commitment to excellence.

Qualifications

• Minimum of 3 months’ experience, preferably in a medical environment.
• Ability to follow instructions and observe safety protocols.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and respond to alarms or signals.
• Ensure accurate donor data recording in the system.

Skills

Basic math skills

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL.

Job Description

Summary

Responsible for preparing the donor, donor area, and equipment for the pheresis process.

Main Responsibilities

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, respond to alarms or signals.
3. Disconnect the donor upon completion of the process.
4. Observe for any reactions during or after pheresis and notify staff.
5. Record incidents using PDA, including alarms, volume variances, and adverse events.
6. Link equipment and supplies to the donor in the system.
7. Alert supervisor of donor flow issues.
8. Ensure accurate donor data recording in the system.
9. Understand policies related to hyper immune programs if applicable.
10. Maintain a clean work environment and ensure supplies are available.
11. Follow all safety and environmental policies, promoting safety.
12. Maintain confidentiality of all personnel, donor, and center information.
13. Cross-train in other areas as needed.
14. Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 months’ experience, preferably in a medical environment.
• Basic math skills.

Working Conditions

• Ability to follow instructions and observe safety protocols.
• Ability to see, speak, and perform tasks while standing/walking up to 100% of the time.
• Manual dexterity and ability to lift up to 25 pounds.
• Work in a fast-paced environment with potential hazards and extended hours.