Customer Service- Donor Support Technician

Socket.dev; Town of Cheektowaga (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Socket.dev is seeking a dedicated operational professional to support pheresis processing. You will prepare the autopheresis machine, monitor the donor and process, and disconnect the donor when complete. You will record incidents using a PDA and ensure proper linkage of equipment to donor records.

The role requires attention to safety, confidentiality, and occasional cross-training in other areas. A high school diploma and basic math skills are necessary, with potential for bilingual duties as

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment.
• Will perform basic math calculations.

Responsibilities

• Prepare autopheresis machine for pheresis process.
• Monitor donor and pheresis process; respond to alarms.
• Disconnect donor when the process is complete.
• Record incidents and donor data using the PDA.
• Link equipment and supplies to the donor in the donor information system.
• Maintain clean, safe work environment and follow HSE/OSHA policies.
• Maintain donor confidentiality.
• May be cross-trained in other areas.
• Bilingual skills may be required.

Skills

Machine operation

Donor monitoring

PDA usage

Education

High school diploma or equivalent

Tools

PDA

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.

• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

• Disconnect the donor when the process is complete.

• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

• Alerts Group Leader or Supervisor of donor flow issues.

• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

• Understand the policies and procedures associated with hyper immune programs at the center if applicable.

• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

• Maintain confidentiality of all personnel, donor and center information.

• May be cross-trained in other areas to meet the needs of the business.

• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions

• Understand and follow basic instructions and guidelines

• Must be able to see and speak with customers and observe equipment operation.

• Occasionally perform tasks while standing and walking up to 100% of time

• Reach, bend, kneel and have high level of manual dexterity

• Occasionally be required to lift and carry up to 25 pounds

• Fast paced environment with frequent interruptions

• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

• Required to work overtime and extended hours to support center operational needs

The expected base pay for this position at hiring is $16.61/hour - $18.13/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.