Customer Service - Donor Support Technician

CSL Plasma; Springfield (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in plasma collection is seeking dedicated professionals for full-time positions in Springfield. Responsibilities include preparing donors and equipment for the pheresis process, monitoring donor reactions, and maintaining accurate records. Ideal candidates will have a high school diploma and some experience in a medical or health provider environment.

Qualifications

• Minimum of three months’ work experience in a medical environment preferred.
• Bilingual skills may be required.

Responsibilities

• Prepare donor and equipment for pheresis process, monitor donor conditions.
• Ensure accurate recording of donor data in electronic systems.
• Maintain cleanliness and safety standards.

Skills

Basic math calculations

Education

High school diploma or equivalent

Job description

Pay Competitive

Location Springfield/Missouri

Employment type Full-Time

Job Description

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Job Description

Responsibilities: • Responsible for preparing the donor, donor area and equipment for the pheresis process. • Prepares the autopheresis machine for the pheresis process. • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. • Disconnects the donor when the process is complete. • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. • Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. • Alerts Group Leader or Supervisor of donor flow issues. • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). • Understands the policies and procedures associated with hyper immune programs at the center if applicable. • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. • Maintains confidentiality of all personnel, donor and center information. • May be cross-trained in other areas to meet the needs of the business. • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. • Perform job-related duties as assigned. Qualifications: • High school diploma or equivalent required • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. We may have both full-time and part-time positions available. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

About Us

Our Benefits

We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma .

We want CSL to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at CSL.

Do work that matters at CSL Plasma!

About the company

CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks, with more than 270 plasma collection centers in the U.S., Europe, and China.

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