Customer Service - Donor Support Technician

CSL Plasma; Round Rock (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

CSL Plasma is seeking a dedicated individual to join their team in Round Rock, Texas, responsible for preparing donors for the pheresis process. The role includes monitoring donor health, managing data integrity, and ensuring safety protocols in a fast-paced environment. Candidates should have a high school diploma and some medical experience, with opportunities for growth within a committed and inclusive organization.

Benefits

Health care benefits including medical, dental, and vision coverage

401(k) Savings Program

Paid Time Off (PTO)

Paid holidays as designated by the Company

Company-provided basic life insurance

Short- and Long-Term Disability

Qualifications

• Minimum of three months’ work experience in a medical environment preferred.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor and equipment for the pheresis process.
• Monitor the donor and pheresis process, responding to alarms.
• Maintain data confidentiality and promote safety.

Skills

Basic math calculations

Ability to understand and follow instructions

Manual dexterity

Customer interaction skills

Education

High school diploma or equivalent

Job description

Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process.

Job Description

Main Responsibilities

1.Prepares the autopheresis machine for the pheresis process.
2.Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3.Disconnects the donor when the process is complete.
4.Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5.Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6.Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8.Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9.Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10.Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11.Maintains confidentiality of all personnel, donor and center information.

12.May be cross-trained in other areas to meet the needs of the business.
13.Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14.Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience
Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)
Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs


Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSLPlasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!