Customer Service - Donor Support Technician

CSL Plasma; Olympia (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

CSL Plasma, un leader dans la collecte de plasma, recherche un technicien de phérèse à Olympia, Washington. Vous serez responsable de la préparation des donneurs et du suivi du processus de phérèse, tout en maintenant les normes de sécurité et de confidentialité. Cette position exige un diplôme d'études secondaires et une expérience dans un environnement médical. Rejoignez-nous pour contribuer à aider les personnes atteintes de maladies graves.

Benefits

Congés de maladie payés

Participation au 401(k)

Qualifications

• Minimum 3 mois d'expérience dans un environnement médical.
• Capacité à suivre des instructions.
• Excellentes compétences de communication visuelle et verbale.

Responsibilities

• Prépare la machine d'autophérèse et surveille le processus.
• Enregistre les incidents et alerte le responsable des problèmes de flux de donneur.
• Maintient un environnement de travail propre et efficace.

Skills

Communication verbale

Calculs mathématiques basiques

Dextérité manuelle

Education

Diplôme d'études secondaires ou équivalent

Job description

Job Description

Summary: Responsible for preparing the donor, donor area, and equipment for the pheresis process.

Main Responsibilities:

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to alarms or signals during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness to any reactions from the donor during or after the process and notifies staff.
5. Records incidents during pheresis using Personal Digital Assistant (PDA), including alarms, volume variances, and adverse events.
6. Links equipment and soft goods to the donor in the PDA system.
7. Alerts the Group Leader or Supervisor of donor flow issues.
8. Ensures accurate recording of donor data in the electronic management system as per SOPs.
9. Follows policies related to hyper immune programs if applicable.
10. Maintains a clean, efficient work environment and ensures supplies are available.
11. Adheres to all HSE and OSHA policies, promoting safety.
12. Maintains confidentiality of personnel, donor, and center information.
13. May be cross-trained in other areas as needed.
14. Bilingual skills may be required.
15. Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum of 3 months’ experience, preferably in a medical or health environment.
• Ability to perform basic math calculations.

Working Conditions:

• Ability to understand and follow instructions.
• Good visual and verbal communication skills.
• Standing and walking up to 100% of the time.
• Manual dexterity, reaching, bending, kneeling.
• Lifting up to 25 pounds occasionally.
• Fast-paced environment with interruptions.
• Exposure to chemicals, extreme temperatures, bloodborne pathogens; PPE required.
• Overtime and extended hours may be necessary.

Note: All qualified applicants will receive consideration without regard to protected characteristics. We may not have immediate openings but are interested in qualified candidates for future roles. Please apply if interested.

Benefits: Paid sick leave, 401(k) participation. More info at https://cslbenefits.com/cslp.

About CSL Plasma: A leading plasma collection organization committed to helping people with serious diseases. Learn more at CSL Plasma.

Our Diversity & Inclusion: We embrace diversity across 35+ countries. Learn more at Diversity & Inclusion.

Join us at CSL Plasma and make a difference!